4-Star Hotels in County Durham, United Kingdom

Beautiful location, I attended a friend's birthday party best service was received at the buffet restaurant in the evening and again in the morning by a younger blonde eastern European woman, she went so out of her way to help me both times, I wish I had asked her name. The buffet breakfast had everything you could possibly want, well worth the $17 cost.. I booked the Coleman Suite and it was beyond amazing, but the basic rooms some of my friends had seemed overpriced.. I should have used to pool, sauna and other amenities but there was no time with the party, I would recommend staying for at least 2 days next time. Wonderful stay, just too short.

Wonderful hotel! The location was perfect for visiting the city, just a hop over the bridge to get to the centre. The room was really spacious with a large bed, sofa and coffee table, desk, and plenty of room in between. There was a kettle and tea/instant coffee as well as a Nespresso machine, and a mini fridge, which came in very handy for cooling drinks. The bathroom was clean and had a good layout with a shower screen over the tub (no spills!) and plenty of soap holders. There was also lush This Works shampoo and conditioner and really nice shower gel. It felt much more luxurious than we expected - even providing bath robes and slippers. We had a second floor room with a cathedral view (we could hear the bells!), overlooking the road outside. Traffic calmed down at night and did not disturb our sleep, and the hotel was quiet overall. The room had been cleaned well, but there were slight oversights: the front of the desk and coffee maker handle, for example, showed historic spills; the window (with modern additional pane to create double glazing) had other guests' forehead- and nose prints on them (we discovered ourselves how easy it is to be taken in by the view, lean forward, and forget that there's a window there...), but the bathroom, bed, and floors were absolutely hygienic and we felt comfortable nevertheless. Staff were lovely, welcoming and helpful. Overall, we really enjoyed our stay!

Was not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus

It is very suitable for family outings, with a convenient location in the city center. There are many restaurants around, and you can explore the entire city on foot. It will definitely be one of the first choices if you never go there again.

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

Great breakfast, lovely clean room and easy to check in. Also friendly reception staff for leaving bags at the hotel during the day.

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.

The boss and his wife are very good, the hotel is very clean, the environment is beautiful 👍🏻

Came to Darlington to visit.friends. The staff we're fantastic upon arrival and during the stay. The room had a few issues which were reported to the staff and the hotel itself could do with a face-lift as a bannatyne hotel. Again I will stress the staff we're amazing.

Beautiful location, I attended a friend's birthday party best service was received at the buffet restaurant in the evening and again in the morning by a younger blonde eastern European woman, she went so out of her way to help me both times, I wish I had asked her name. The buffet breakfast had everything you could possibly want, well worth the $17 cost.. I booked the Coleman Suite and it was beyond amazing, but the basic rooms some of my friends had seemed overpriced.. I should have used to pool, sauna and other amenities but there was no time with the party, I would recommend staying for at least 2 days next time. Wonderful stay, just too short.

Wonderful hotel! The location was perfect for visiting the city, just a hop over the bridge to get to the centre. The room was really spacious with a large bed, sofa and coffee table, desk, and plenty of room in between. There was a kettle and tea/instant coffee as well as a Nespresso machine, and a mini fridge, which came in very handy for cooling drinks. The bathroom was clean and had a good layout with a shower screen over the tub (no spills!) and plenty of soap holders. There was also lush This Works shampoo and conditioner and really nice shower gel. It felt much more luxurious than we expected - even providing bath robes and slippers. We had a second floor room with a cathedral view (we could hear the bells!), overlooking the road outside. Traffic calmed down at night and did not disturb our sleep, and the hotel was quiet overall. The room had been cleaned well, but there were slight oversights: the front of the desk and coffee maker handle, for example, showed historic spills; the window (with modern additional pane to create double glazing) had other guests' forehead- and nose prints on them (we discovered ourselves how easy it is to be taken in by the view, lean forward, and forget that there's a window there...), but the bathroom, bed, and floors were absolutely hygienic and we felt comfortable nevertheless. Staff were lovely, welcoming and helpful. Overall, we really enjoyed our stay!

It is very suitable for family outings, with a convenient location in the city center. There are many restaurants around, and you can explore the entire city on foot. It will definitely be one of the first choices if you never go there again.

Was not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus

The boss and his wife are very good, the hotel is very clean, the environment is beautiful 👍🏻

Gorgeous building based on a century old stone house. Newly refurbished. Plenty of parking space. Bar and Indian restaurant on site is very nice. However the food was too sweet to my taste.

Great breakfast, lovely clean room and easy to check in. Also friendly reception staff for leaving bags at the hotel during the day.

Came to Darlington to visit.friends. The staff we're fantastic upon arrival and during the stay. The room had a few issues which were reported to the staff and the hotel itself could do with a face-lift as a bannatyne hotel. Again I will stress the staff we're amazing.

The hotrl is beautiful and the workers are nice, but the sheets and bed covers are not quite clean.

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff