4-Star Hotels in Viti Levu Group, Fiji

Room is spacious and generally clean and well equipped. Staff are generally quite friendly and smiley, and helpful. The view is nice with a vast ocean view. However there’re a number of points which could have been improved. First, our reservation for the room is for 4 adults. However on the first night we arrived, everything was not prepared for 4 adults (i.e. the towels, toothbrush, slippers, shower and shampoo set, toilet paper, cups). After check-in, we had dinner at the hotel’s beach restaurant, then we took the buggy to the room - by that time it was almost 11PM. We had to call the reception/housekeeping to request for all these insufficient items. Then, next day, after housekeeping, again we were short of towels, shower and shampoo sets and water (which should be replenished right?)

Check in was easy but they almost forgot to give us our room key. The whole trip the key didn't work to get in and out of our room so we had to get staff to let us ion every time. They said they upgraded us but when we got there there was only 1 bed. We asked numerous times to get the bed ready but by the 3rd time we asked they eventually did it. Room was fine for what we needed with mini fridge, littler back deck to sit on which was nice and enough space. The bathroom was ok however, we had a shower and the shower head started spinning cold water everywhere but we managed to get over that. The pools were great and to have water slide and nice chairs round the pool made the day go quick as we we hung out there for a few hours. The food was good and having music all day was enjoyable. The check out was easy and courtesy bus worked out really well.so all in all a few issues but nothing major and had everything we required

My recent stay AT NALAGI was a delightful experience that exceeded my expectations. From the moment I stepped into the grand lobby, I was enveloped in an atmosphere of elegance and comfort. The staff were incredibly welcoming and attentive, going above and beyond to ensure a seamless and enjoyable stay. Thanks to everyone

We had a lovely welcome upon arrival, cold towels and water. We were able to park our hire car undercover. Assistance by the hotel with all our bags to the room was great. Loved having comfy beds, dressing gowns, seperate bathrooms, washing machine, dryer and plunger coffee. The rooms were clean, everything available for making our own meals. Enjoyed a morning coffee and smoothies downstairs. Our last night we had a drink at Bar 57 before going out to eat. We were given a late checkout. A nice relaxing stay. Thank you.

The room is quite decent, but there is no quilt. There is only a sheet on the bed with a knitted sheet on top. I covered myself with the sheets from both beds. There are two restaurants in the hotel. The one by the pool is the Indian restaurant, which my stomach doesn't like, and the one near the pier is the breakfast place. I also had dinner there once and it was okay. Two swimming pools, one parent-child pool and one adult pool. For breakfast, that's it, just take a bite. Parking at the hotel is free. A young lady told me that when I checked in, I found that the front desk would take the initiative to give Westerners a shell necklace as a welcome gift. The Chinese did not give it to me, but if you ask her for it, she will give it to you.

Well the staff and people are all to accomodating. Lovely people , helpful and try very hard. Friendly and do their best. Rooms are dated and need maintenance, they were half empty so perfect time to do a room at a time. The bed has been turned around from the side of the room to the middle. Good outlook , but now no PowerPoints to charge phones etc. light switch you have to get out of bed to switch lights off at front door now. Configuration is out of whack. These need doing asap. No toilet roll holder. Just screw holes where it was originally. After complaining they fitting one. Shower head needed to move around to get wet. There are pack of dogs that frequent back of the resort. My first night I arrived 12 midnight. Dogs yelped and barked to 2am from what I know because I finally fell asleep. I told them about it. Seemed like they had some workers chase them away for a few nights. But there was 2 more nights the barking happened again. So 3 out of 6 night. Breakfast was good. But no bacon 3 days out of 6. Not on. Money exchange rate was awful. 1 to 1.30 Fiji. I actually went to resort up the road 1 to 1.42 , the taxi through the hotel was 30 Fiji dollars dearer than the rest. Example went to ghecko resort for dinner. 60 Fiji return trip taxi I booked. Hotel wanted 100. Need a profit but not accomodating guest very well. Booked outside all transport. Dinner was good assortment. But went out few times. Better cuisine outside. No wifi in the rooms or resort unless you go to the front reception area. Big drama. Heard numerous people saying this is ridiculous and checked out early. One couple booked in. Went to there room. Ask at reception where’s the wifi. Told only available here in reception. They said check us out now. We are going elsewhere. Could be a lovely resort. Staff workers are all there. Area and position is good. Just need management to get their stuff together. First is wifi immediately and then rooms maintenance

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The apartment is in a good location, clean and sanitary. You can cook. There is a large supermarket and a butcher shop next to it, which is convenient for shopping. The boss is very nice. He added WeChat in advance, can pick up and drop off at the airport, help buy data cards, and exchange Fijian currency. The room was vacant when I arrived on the same day, and I checked in early for free. I went to the Fijian market with the boss's car and bought local specialties to cook in the apartment. I spent 2 days of home warmth. I went to the hot spring mud, the presidential village, and the Indian temple. The boss lady was great and translated the whole scene. The apartment is the first choice for family and friends.

Great place to stay in Suva — walking distance to downtown and Thurston Gardens. Friendly staff!

I stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽

Room is spacious and generally clean and well equipped. Staff are generally quite friendly and smiley, and helpful. The view is nice with a vast ocean view. However there’re a number of points which could have been improved. First, our reservation for the room is for 4 adults. However on the first night we arrived, everything was not prepared for 4 adults (i.e. the towels, toothbrush, slippers, shower and shampoo set, toilet paper, cups). After check-in, we had dinner at the hotel’s beach restaurant, then we took the buggy to the room - by that time it was almost 11PM. We had to call the reception/housekeeping to request for all these insufficient items. Then, next day, after housekeeping, again we were short of towels, shower and shampoo sets and water (which should be replenished right?)

Check in was easy but they almost forgot to give us our room key. The whole trip the key didn't work to get in and out of our room so we had to get staff to let us ion every time. They said they upgraded us but when we got there there was only 1 bed. We asked numerous times to get the bed ready but by the 3rd time we asked they eventually did it. Room was fine for what we needed with mini fridge, littler back deck to sit on which was nice and enough space. The bathroom was ok however, we had a shower and the shower head started spinning cold water everywhere but we managed to get over that. The pools were great and to have water slide and nice chairs round the pool made the day go quick as we we hung out there for a few hours. The food was good and having music all day was enjoyable. The check out was easy and courtesy bus worked out really well.so all in all a few issues but nothing major and had everything we required

My recent stay AT NALAGI was a delightful experience that exceeded my expectations. From the moment I stepped into the grand lobby, I was enveloped in an atmosphere of elegance and comfort. The staff were incredibly welcoming and attentive, going above and beyond to ensure a seamless and enjoyable stay. Thanks to everyone

We had a lovely welcome upon arrival, cold towels and water. We were able to park our hire car undercover. Assistance by the hotel with all our bags to the room was great. Loved having comfy beds, dressing gowns, seperate bathrooms, washing machine, dryer and plunger coffee. The rooms were clean, everything available for making our own meals. Enjoyed a morning coffee and smoothies downstairs. Our last night we had a drink at Bar 57 before going out to eat. We were given a late checkout. A nice relaxing stay. Thank you.

The room is quite decent, but there is no quilt. There is only a sheet on the bed with a knitted sheet on top. I covered myself with the sheets from both beds. There are two restaurants in the hotel. The one by the pool is the Indian restaurant, which my stomach doesn't like, and the one near the pier is the breakfast place. I also had dinner there once and it was okay. Two swimming pools, one parent-child pool and one adult pool. For breakfast, that's it, just take a bite. Parking at the hotel is free. A young lady told me that when I checked in, I found that the front desk would take the initiative to give Westerners a shell necklace as a welcome gift. The Chinese did not give it to me, but if you ask her for it, she will give it to you.

Well the staff and people are all to accomodating. Lovely people , helpful and try very hard. Friendly and do their best. Rooms are dated and need maintenance, they were half empty so perfect time to do a room at a time. The bed has been turned around from the side of the room to the middle. Good outlook , but now no PowerPoints to charge phones etc. light switch you have to get out of bed to switch lights off at front door now. Configuration is out of whack. These need doing asap. No toilet roll holder. Just screw holes where it was originally. After complaining they fitting one. Shower head needed to move around to get wet. There are pack of dogs that frequent back of the resort. My first night I arrived 12 midnight. Dogs yelped and barked to 2am from what I know because I finally fell asleep. I told them about it. Seemed like they had some workers chase them away for a few nights. But there was 2 more nights the barking happened again. So 3 out of 6 night. Breakfast was good. But no bacon 3 days out of 6. Not on. Money exchange rate was awful. 1 to 1.30 Fiji. I actually went to resort up the road 1 to 1.42 , the taxi through the hotel was 30 Fiji dollars dearer than the rest. Example went to ghecko resort for dinner. 60 Fiji return trip taxi I booked. Hotel wanted 100. Need a profit but not accomodating guest very well. Booked outside all transport. Dinner was good assortment. But went out few times. Better cuisine outside. No wifi in the rooms or resort unless you go to the front reception area. Big drama. Heard numerous people saying this is ridiculous and checked out early. One couple booked in. Went to there room. Ask at reception where’s the wifi. Told only available here in reception. They said check us out now. We are going elsewhere. Could be a lovely resort. Staff workers are all there. Area and position is good. Just need management to get their stuff together. First is wifi immediately and then rooms maintenance

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The apartment is in a good location, clean and sanitary. You can cook. There is a large supermarket and a butcher shop next to it, which is convenient for shopping. The boss is very nice. He added WeChat in advance, can pick up and drop off at the airport, help buy data cards, and exchange Fijian currency. The room was vacant when I arrived on the same day, and I checked in early for free. I went to the Fijian market with the boss's car and bought local specialties to cook in the apartment. I spent 2 days of home warmth. I went to the hot spring mud, the presidential village, and the Indian temple. The boss lady was great and translated the whole scene. The apartment is the first choice for family and friends.

Great place to stay in Suva — walking distance to downtown and Thurston Gardens. Friendly staff!

I stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽

Room is spacious and generally clean and well equipped. Staff are generally quite friendly and smiley, and helpful. The view is nice with a vast ocean view. However there’re a number of points which could have been improved. First, our reservation for the room is for 4 adults. However on the first night we arrived, everything was not prepared for 4 adults (i.e. the towels, toothbrush, slippers, shower and shampoo set, toilet paper, cups). After check-in, we had dinner at the hotel’s beach restaurant, then we took the buggy to the room - by that time it was almost 11PM. We had to call the reception/housekeeping to request for all these insufficient items. Then, next day, after housekeeping, again we were short of towels, shower and shampoo sets and water (which should be replenished right?)

Check in was easy but they almost forgot to give us our room key. The whole trip the key didn't work to get in and out of our room so we had to get staff to let us ion every time. They said they upgraded us but when we got there there was only 1 bed. We asked numerous times to get the bed ready but by the 3rd time we asked they eventually did it. Room was fine for what we needed with mini fridge, littler back deck to sit on which was nice and enough space. The bathroom was ok however, we had a shower and the shower head started spinning cold water everywhere but we managed to get over that. The pools were great and to have water slide and nice chairs round the pool made the day go quick as we we hung out there for a few hours. The food was good and having music all day was enjoyable. The check out was easy and courtesy bus worked out really well.so all in all a few issues but nothing major and had everything we required

My recent stay AT NALAGI was a delightful experience that exceeded my expectations. From the moment I stepped into the grand lobby, I was enveloped in an atmosphere of elegance and comfort. The staff were incredibly welcoming and attentive, going above and beyond to ensure a seamless and enjoyable stay. Thanks to everyone

We had a lovely welcome upon arrival, cold towels and water. We were able to park our hire car undercover. Assistance by the hotel with all our bags to the room was great. Loved having comfy beds, dressing gowns, seperate bathrooms, washing machine, dryer and plunger coffee. The rooms were clean, everything available for making our own meals. Enjoyed a morning coffee and smoothies downstairs. Our last night we had a drink at Bar 57 before going out to eat. We were given a late checkout. A nice relaxing stay. Thank you.

The apartment is in a good location, clean and sanitary. You can cook. There is a large supermarket and a butcher shop next to it, which is convenient for shopping. The boss is very nice. He added WeChat in advance, can pick up and drop off at the airport, help buy data cards, and exchange Fijian currency. The room was vacant when I arrived on the same day, and I checked in early for free. I went to the Fijian market with the boss's car and bought local specialties to cook in the apartment. I spent 2 days of home warmth. I went to the hot spring mud, the presidential village, and the Indian temple. The boss lady was great and translated the whole scene. The apartment is the first choice for family and friends.

The apartment was okay. It's a self contained room but the kitchen utensils are scarce that we needed to purchase some of them.

This is the best hotel with Fijian siging at breakfast, lunch, dinner, happy hour and post happy hour. I just loved the vibe. The staff are superb. The night manager, tall IndoFijian bloke, found my wallet Where I had dropped It with about 20,000RRMB in It and he returned It intact. Just trully love this hotel staff witn signature Fiji smiles and hospitality. I highly highly recommend it.

We claimed the room at around 9pm with a long waiting time for the room due to hotel’s issue. The room is dark. The hospitality decision of the hotel is not really good to be honest. But still, the gentleman in the reception are very willing to help us and he is friendly with a smile on his face.so overall is fine in this hotel.

Very clean and comfortable, you will definitely stay again next time on business trip, especially suitable for short and long-term business trips, tourism, washing machines, clothes dryers, kitchen equipments are all available, great 👏

The room is quite decent, but there is no quilt. There is only a sheet on the bed with a knitted sheet on top. I covered myself with the sheets from both beds. There are two restaurants in the hotel. The one by the pool is the Indian restaurant, which my stomach doesn't like, and the one near the pier is the breakfast place. I also had dinner there once and it was okay. Two swimming pools, one parent-child pool and one adult pool. For breakfast, that's it, just take a bite. Parking at the hotel is free. A young lady told me that when I checked in, I found that the front desk would take the initiative to give Westerners a shell necklace as a welcome gift. The Chinese did not give it to me, but if you ask her for it, she will give it to you.