4 Stars Hotels in Region Sjælland, Denmark

Had booked a Superior room w Hotels.com The room ( # 101 ) did not appear to be a Superior Double at all. Bathroom was only set up for 1 person, ( extra towels in the wardrobe cabinet ) and the room was really small, with no coffee maker or water boiler. There was a small table and 2 chairs. Thankfully we didn't travel with luggage except for 1 carry on size case, so we were able top open it. There is a very limited number of TV channels. Surely not what I'd call a 'superior' room. It appeared to be a very regular standard room. The phone doesn't have any instructions on how to reach the reception. Breakfast was nice, rather nice actually.

I was hesitant to come to a hotel chain and to a property I am not familiar with. At the end, my stay exceeded my expectations. Everything was wonderful, the staff was very efficient, professional but at the same time friendly. The hotel felt chic but not pretentious. A hard to achive balance. Breakfast is superb. The quality deserves 6 out of 5! The only negative during my stay is that there was no espresso in breakfast, and ordering espresso is an extra charge. It absolutely does not make sense. There are even bitters like Jagermeisters etc on the offer in the breakfast, but on the other hand there is no espresso ! Senseless. But everything else was great. Also, in the room there was a nice Nespresso machine but a kettle will be a good addition. But overall this is a special property.

We had a first-class experience staying at this Comwell property thanks to the wonderful staff here - particularly those who worked very late looking after guests at a family party on June 24th. But special praise is due to Simone at reception who cheerfully and efficiently dealt with all manner of requests from ourselves and other people - all the while speaking flawless English for the benefit of non-Danish speakers like my wife and me. So ”thank you” Simone and all your colleagues for making our stay so pleasant. Stay safe and stay well!

We were extremely dissatisfied at the Receptions hospitality service. We were given a Go Dream gift card by a friend that we decided to use at Scandic Roskilde. The gift card was simple and stated clearly that it was an overnight stay with a 2 course dinner. On arrival we were handled by a woman at the reception who insisted we were offered the option of only wine or the 2 course dinner at the time of booking. This was not the case at all and our gift card clearly stated the 2 course dinner. The woman at reception actually said she manually changed it to accommodate our needs and told us she has our credit card details in file and once she double checks with the team at go dream on Monday she will proceed accordingly. It looked like she didnt trust what we said - for a 2 course dinner - than a bottle of wine?? Terrible hospitality service. The chefs 2 course dinner was a steak with fries and vegetables. Our order was taken where we said we would prefer the steak to be rare and the other medium rare. The steak was as dry as a cardboard and extremely overdone to which we were told they couldn't make any changes as this was cut from a larger portion that has been in the oven. We couldn't eat it lest our jaws fall out. However, our compliments to the chef for his excellent treatment of the vegetables which were delicious. We were asked how our dinner went - and we honestly pointed at the dry meat that we just couldn't eat. We were shocked that the chef could actually pass this for a guest! This is when the woman at the restaurant really lifted our mood as she saw this was certainly not fair and offered us another refreshment along with our dessert. Its a shame given that Roskilde is a fishing village and we could not see that reflected in the menu. We really wished we just ate outside the hotel in Roskilde. Are we going to stay at this hotel again? definitely not. This hotel shouldn't depend on Gift Card bookings if they cant offer a standard quality service to all their customers.

Breakfast was poor. Large Tealights used not spirit burners so the bacon and eggs were cold. Three dark coloured jams with no labels to say what they were. Only pastries were mini croissants topped with almonds, hard luck if you had a nut allergy. Nobody around to ask about gluten free or allergies. Room was in a cabin 150m from the main building and 75m from the nearest place to park the car. We had obviously upset them as we arrived 20:10 and had been called at 19:50 to ask if we were coming. We had to walk past all the unoccupied cabins to the very last one. Must have been our punishment for arriving late. There was a mini bar which included a bottle of wine - but only one glass from which to drink it. The only lights in the room was over the ”desk” - a very modern affair, being a piece of wood around 25cm across - and two over the bed. If you wanted to read in the chairs, better have good eyesight. If one of you wanted to go to sleep earlier than the other, then either there was no light, or you try to go to sleep under the light. The only light switch was by the door. So after turning the lights out, one of you had to make your way to the other side of the room in pitch dark to the bed. The hotel has a restaurant and bar. At 20:10 the restaurant was all in the dark. And we never found the bar, unless that was the trolley with lots of bottles of spirits and glasses in a display. It was a good decision to eat before we arrived and hence why were did not arrive until 20:10. Staff were not welcoming. There was nobody in the breakfast room. There was a Breadboard and Carving Knife but no bread. When I went to the kitchen to ask, I was required to wait for the chef to finish his phone call before he would deal with my problem which was He said there was no bread but pointed at the rolls. I said you could not toast rolls. However a few minutes later a basket with 5 slices of bread arrived. I then went to toast it, only to find the toaster was not even plugged in as presumably they did not expect it to be used. I was almost run over by the girl polishing the reception floor (at 8am) with her machine and rather than stop and let the guest pass, she wanted me to stop as her work was more important. Breakfast also finished at 9:00. And don't trust the Danish Road sign. when you leave the main road (#22) it is 1,7km to the hotel not 1Km And finally, we did appreciate the items provided in the room as described in the room brochure. The soap, the towels, the mini bar, but it is the first time we have ever seen Toilet Paper being listed under the things supplied in a room.

Had booked a Superior room w Hotels.com The room ( # 101 ) did not appear to be a Superior Double at all. Bathroom was only set up for 1 person, ( extra towels in the wardrobe cabinet ) and the room was really small, with no coffee maker or water boiler. There was a small table and 2 chairs. Thankfully we didn't travel with luggage except for 1 carry on size case, so we were able top open it. There is a very limited number of TV channels. Surely not what I'd call a 'superior' room. It appeared to be a very regular standard room. The phone doesn't have any instructions on how to reach the reception. Breakfast was nice, rather nice actually.

We were extremely dissatisfied at the Receptions hospitality service. We were given a Go Dream gift card by a friend that we decided to use at Scandic Roskilde. The gift card was simple and stated clearly that it was an overnight stay with a 2 course dinner. On arrival we were handled by a woman at the reception who insisted we were offered the option of only wine or the 2 course dinner at the time of booking. This was not the case at all and our gift card clearly stated the 2 course dinner. The woman at reception actually said she manually changed it to accommodate our needs and told us she has our credit card details in file and once she double checks with the team at go dream on Monday she will proceed accordingly. It looked like she didnt trust what we said - for a 2 course dinner - than a bottle of wine?? Terrible hospitality service. The chefs 2 course dinner was a steak with fries and vegetables. Our order was taken where we said we would prefer the steak to be rare and the other medium rare. The steak was as dry as a cardboard and extremely overdone to which we were told they couldn't make any changes as this was cut from a larger portion that has been in the oven. We couldn't eat it lest our jaws fall out. However, our compliments to the chef for his excellent treatment of the vegetables which were delicious. We were asked how our dinner went - and we honestly pointed at the dry meat that we just couldn't eat. We were shocked that the chef could actually pass this for a guest! This is when the woman at the restaurant really lifted our mood as she saw this was certainly not fair and offered us another refreshment along with our dessert. Its a shame given that Roskilde is a fishing village and we could not see that reflected in the menu. We really wished we just ate outside the hotel in Roskilde. Are we going to stay at this hotel again? definitely not. This hotel shouldn't depend on Gift Card bookings if they cant offer a standard quality service to all their customers.

I was hesitant to come to a hotel chain and to a property I am not familiar with. At the end, my stay exceeded my expectations. Everything was wonderful, the staff was very efficient, professional but at the same time friendly. The hotel felt chic but not pretentious. A hard to achive balance. Breakfast is superb. The quality deserves 6 out of 5! The only negative during my stay is that there was no espresso in breakfast, and ordering espresso is an extra charge. It absolutely does not make sense. There are even bitters like Jagermeisters etc on the offer in the breakfast, but on the other hand there is no espresso ! Senseless. But everything else was great. Also, in the room there was a nice Nespresso machine but a kettle will be a good addition. But overall this is a special property.