5-Star Hotels in Pennsylvania, United States

All the high-end hotels in Philadelphia are concentrated around here, right? Location: The location is definitely not to mention, it is located in the city center, right outside the city hall and other internet celebrity check-in points. parking: There is a valet parking service, but it is very expensive. bed: The bed was really too soft and it was hard to sleep. Room facilities: In addition, when I ordered it, there was a bathtub in the picture, so I ordered it because I could take a bath, but it didn't happen at all. Value for money: In terms of value for money, I think apart from the excellent location, everything else is not worth it.

The first impression of the hotel is absolutely stunning. Built in an old bank the common areas and lobby are dripping in marble. Services were friendly and prompt, and the hotel was in exceptional condition. Our room on the 25th floor was clean and modern. Our only critique of the guestroom was that there were very few outlets for charging. The restaurant in the lobby featured super Latin cuisine, friendly service, and several flatscreen TV’s so we could watch the Celtics beat the 76ers :). I’ll be back.

Good stay with wonderful and attentive front desk personnel, was marred only by a couple of maintenance issues in our room and an unfortunate false alarm fire evacuation causing a 18-floor stairwell walk-down we felt for days afterward. Obviously, this was not the hotel's fault. Otherwise, this is an excellent property, ideally located for our purposes (visiting Heinz Hall) and we would certainly return.

I stayed at this property in April 2030, and had a few issues, but thought I would give it another try. The General Manager’s response to my prior review asked that I “offer us another chance to truly win you over.” I did and unfortunately, it did not go well. The good. The hotel is in a great location, easily accessible from Interstate 79, and located next to plenty of restaurants and shopping areas. Mobile check-in was a breeze, the mobile key worked great, complimentary parking, and the member's lounge (and the gentleman responsible for its upkeep) were fantastic. The first thing I do when checking in is inspect the room for cleanliness. The last time I stayed here the metal ***** located in the shower was filthy. Once again, I checked this same area and it was nastier than the last time I stayed. I wiped a small area and the washcloth ended up black. I am sorry but I do not want to stand in a shower with the filth of all the room occupants that came before me. I took the ***** with me to the front desk when I went to ask for another room. I also asked to speak with the manager since this cleanliness issue appears to be a trend. While the AGM ‘said’ all the right things, his demeanor and body language clearly conveyed he did not care and had more pressing things to worry about. He did state that this situation was an anomaly. They offered me another room and asked that I wait while housekeeping went and gave it an extra cleaning. After 20 minutes I went to the new room and discovered the exact same problem, filthy grill plate, so much for this being an anomaly. I returned to the front desk and the staff member stated she had sent me to the wrong room and gave me the key to a third room. This room was spotless. I would like to commend the staff member working the front desk. Throughout the entire ordeal, she repeatedly expressed empathy, apologized for the situation, and showed genuine concern for resolving the situation. Her actions were what I would have expected from the AGM. Full disclosure, they both offered comps which I declined. What I wanted was to check in to a comfortable and clean room…not extra bonus points. Two stays and two bad experiences. Apparently, the responses to these reviews are to show concern to others who might consider this property.

The breakfast room is beautiful. The front desk service is very good and very serious. I changed my change once, but I didn't expect to be so serious: there are banknotes of various denominations and they are neatly placed, which is not easy!

Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued. The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.

I booked this hotel for my friends family. We travel together. This hotel is very clean, super quiet and very convenient for travelers.

All the high-end hotels in Philadelphia are concentrated around here, right? Location: The location is definitely not to mention, it is located in the city center, right outside the city hall and other internet celebrity check-in points. parking: There is a valet parking service, but it is very expensive. bed: The bed was really too soft and it was hard to sleep. Room facilities: In addition, when I ordered it, there was a bathtub in the picture, so I ordered it because I could take a bath, but it didn't happen at all. Value for money: In terms of value for money, I think apart from the excellent location, everything else is not worth it.

The first impression of the hotel is absolutely stunning. Built in an old bank the common areas and lobby are dripping in marble. Services were friendly and prompt, and the hotel was in exceptional condition. Our room on the 25th floor was clean and modern. Our only critique of the guestroom was that there were very few outlets for charging. The restaurant in the lobby featured super Latin cuisine, friendly service, and several flatscreen TV’s so we could watch the Celtics beat the 76ers :). I’ll be back.

The breakfast room is beautiful. The front desk service is very good and very serious. I changed my change once, but I didn't expect to be so serious: there are banknotes of various denominations and they are neatly placed, which is not easy!

Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued. The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.

All the high-end hotels in Philadelphia are concentrated around here, right? Location: The location is definitely not to mention, it is located in the city center, right outside the city hall and other internet celebrity check-in points. parking: There is a valet parking service, but it is very expensive. bed: The bed was really too soft and it was hard to sleep. Room facilities: In addition, when I ordered it, there was a bathtub in the picture, so I ordered it because I could take a bath, but it didn't happen at all. Value for money: In terms of value for money, I think apart from the excellent location, everything else is not worth it.

The first impression of the hotel is absolutely stunning. Built in an old bank the common areas and lobby are dripping in marble. Services were friendly and prompt, and the hotel was in exceptional condition. Our room on the 25th floor was clean and modern. Our only critique of the guestroom was that there were very few outlets for charging. The restaurant in the lobby featured super Latin cuisine, friendly service, and several flatscreen TV’s so we could watch the Celtics beat the 76ers :). I’ll be back.

The breakfast room is beautiful. The front desk service is very good and very serious. I changed my change once, but I didn't expect to be so serious: there are banknotes of various denominations and they are neatly placed, which is not easy!

Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued. The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.

I stayed at this property in April 2030, and had a few issues, but thought I would give it another try. The General Manager’s response to my prior review asked that I “offer us another chance to truly win you over.” I did and unfortunately, it did not go well. The good. The hotel is in a great location, easily accessible from Interstate 79, and located next to plenty of restaurants and shopping areas. Mobile check-in was a breeze, the mobile key worked great, complimentary parking, and the member's lounge (and the gentleman responsible for its upkeep) were fantastic. The first thing I do when checking in is inspect the room for cleanliness. The last time I stayed here the metal ***** located in the shower was filthy. Once again, I checked this same area and it was nastier than the last time I stayed. I wiped a small area and the washcloth ended up black. I am sorry but I do not want to stand in a shower with the filth of all the room occupants that came before me. I took the ***** with me to the front desk when I went to ask for another room. I also asked to speak with the manager since this cleanliness issue appears to be a trend. While the AGM ‘said’ all the right things, his demeanor and body language clearly conveyed he did not care and had more pressing things to worry about. He did state that this situation was an anomaly. They offered me another room and asked that I wait while housekeeping went and gave it an extra cleaning. After 20 minutes I went to the new room and discovered the exact same problem, filthy grill plate, so much for this being an anomaly. I returned to the front desk and the staff member stated she had sent me to the wrong room and gave me the key to a third room. This room was spotless. I would like to commend the staff member working the front desk. Throughout the entire ordeal, she repeatedly expressed empathy, apologized for the situation, and showed genuine concern for resolving the situation. Her actions were what I would have expected from the AGM. Full disclosure, they both offered comps which I declined. What I wanted was to check in to a comfortable and clean room…not extra bonus points. Two stays and two bad experiences. Apparently, the responses to these reviews are to show concern to others who might consider this property.