5-Star Hotels in Perak, Malaysia

"I saw the high rating on Trip.com and decisively chose to stay at this hotel, considering it as a potential top choice for future business trips. **Welcome:** Communication was seamless, and the doorman quickly guided me to the parking lot. **Parking:** There are two options: paid valet parking outside the hotel lobby, and a multi-story parking garage on floors 4-5 (free if you register at the front desk). There's a direct elevator from the parking lot to the lobby on the G floor, but it doesn't go directly to guest room floors. **Lobby/Front Desk:** Complimentary welcome drinks were available. The front desk staff were highly efficient, completing check-in within about 5 minutes. They also clearly informed me about the complimentary supper buffet at 11 PM (porridge, red bean soup, soy milk, and some side dishes). They also accommodated my request for a late check-out. **Guest Room:** I stayed on the 7th floor this time. There was a subtle, pleasant aroma from the lobby all the way to the room, not overpowering. The room was about 40 square meters, quite spacious, and the layout was very practical. The twin room also featured a bathtub, with warm lighting perfect for a relaxing soak. I personally prioritize good air conditioning, and it was excellent. The soundproofing of the glass was also good; occasionally, I could still hear the roar of modified cars or supercars. **Facilities:** The infinity pool on the rooftop (R floor) offered a great view. However, I noticed the hotel doesn't seem to have a gym, though I'm not entirely sure. **Breakfast:** The variety and selection were just average, not particularly extensive. The taste seemed to cater more to local Malaysian preferences. **Pros:** ① Complimentary supper, a thoughtful touch, which is rare for hotels in Malaysia. ② Direct access between the hotel and Ipoh Parade shopping mall. ③ Centrally located, so no worries about food and drinks. ④ Extremely fast room service. I requested a bucket of ice, and it arrived within 7 minutes. Impressive! ⑤ The complimentary mini-bar included regular coffee and tea, plus two extra beverages and two packets of peanuts/nuts. **Areas for Improvement:** ① I noticed that during supper time, the tables already had breakfast cutlery and tissues laid out. After guests finished supper and the used cutlery was cleared, the unused cutlery remained on the table. This is a significant hygiene concern. I suggest setting up breakfast cutlery after supper service. ② The hairdryer should be placed in the bathroom for guests' convenience, not in the wardrobe (as the noise can disturb a companion). ③ There was noticeable dust in the light strip recess next to the toilet in the bathroom. ④ The Wi-Fi speed needs improvement. While not terrible, it wasn't ideal and affected work efficiency. ⑤ The anti-slip properties of the floor tiles in the shower were not very good. This issue needs attention to prevent falls. Anti-slip coating could be applied, non-slip mats provided, or warning signs posted for guests. **Summary:** As an experienced business traveler who has stayed in no less than 500 hotels worldwide, including high-end and luxury establishments, the above review is absolutely fair and reflects my personal experience. Overall, I'm quite satisfied. Considering the price and hotel category, it's worth returning to."

"I stayed during a public holiday and school holiday period, so a large crowd was expected. Unfortunately, the check-in process took over two hours. I queued from 6:00 PM and only checked in around 8:30 PM. Initially, there were two staff members handling check-ins, but later only one remained. Credit to the staff member on duty he stayed calm and professional despite the heavy crowd and queue cutting incidents. The issue was clearly a lack of manpower and planning. Management should anticipate higher guest volumes during long weekends and streamline the check-in process. The unit itself was clean, comfortable, and in excellent condition. Overall, the stay was enjoyable, but the check-in experience needs significant improvement during peak periods."

"Our stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit."

"The hotel was excellent in some ways, but really lacking in others. The highlights of the hotel are the exceptional breakfast, the best I’ve had in SE Asia, and its delicious desserts and pastries in the lobby. As well as the very good service, with two things coming to mind, one being a free room upgrade, and two allowing me to go to breakfast 30 minutes early (6:30am vs 7:00am). The hotel is very aesthetic and unique in style too, and the tech is certainly interesting and used intelligently. However, they also make some bizarre decisions given they’re a 5* hotel. Firstly, why there is no soap in the bathroom I’ll never know, I shouldn’t have to go in the shower each time to get body wash to wash my hands each time. The shower would progressively get colder with a couple of minutes and be quite cold by 5 minutes in. The bed is far from luxury feeling, with it quite hard, though reasonably comfortable and the duvet cover had some marks on it. Finally, the tech means there are a lot of unnecessary lights around the room, which makes the room a lot less dark. Overall, I would have expected the hard product to be better within a hotel of this class but the soft product was definitely 5*."

"I booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel. Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites. Breakfast buffet spread is also good with both western and local style dishes."

"This property should have been due for enitre makeover and a facelift. Depending on your taste, I would say it is far lacking behind IHG, Marriott, SLH, and definitely no doubt why Malaysians spend more in TH. The fact that it’s always overcrowded during weekends and holidays shows strong demand for domestic tourism. Anyways, glad there is EV Charger. Place is superb for quick weekend getaway from bustling KL. Scenic route thru WCE. Clean beach!"

"The room was clean and tidy, and the bed was comfortable. Since it is a new building, some floors are still under renovation. This was my first experience having a blackout while showering at night. I tried to contact the agency, but there were no staff available, so the only solution offered was a room change. We had to spend extra time moving all our belongings to another floor. One suggestion is to consider waiving the deposit requirement, or for the agent to contact guests one day before check-in to reconfirm the booking and deposit payment. I had already submitted my deposit before check-in, but the agency may have missed my message. I only received the entry QR code after being stopped and questioned by the security guard, which made the experience stressful."

"This is a very new hotel apartment. It's fully equipped with pots, pans, an induction cooker, microwave, refrigerator, and hairdryer. The only thing missing is a washing machine, but all other essential in-room facilities are there. The room is quite spacious; we booked a two-bedroom apartment. At around 140 Malaysian Ringgit per night during the May Day holiday, it offered great value for money. It was more than enough space for our family of three, with one king-sized bed and two single beds. The living room had a sofa, and surprisingly, the TV even had Mango TV and Tencent TV! 😂 The infinity pool on the hotel's top floor isn't huge but is very tastefully designed. There's also a co-working space specifically for digital nomads, and the gym is excellent. The garden on the second floor is beautiful both day and night. The hotel itself isn't far from the city center. It's about 6-8 MYR by Grab from the train station, and roughly the same to the Mural Street. To Perak Cave and Mirror Lake, it's about 8-10 MYR, making it very convenient to get around. The only issue is that since the apartment is quite new, Grab's current pick-up/drop-off point is located at the main entrance on the main road. If you have a lot of luggage, you might need to ask the driver to go around to the reception area at the back of the apartment."

"A big thanks to the management for free upgrade to studio suites 😍 We felt at home, the room with all the necessities, fresh airs, complimentary drinks and kacang putih, member price for in room service of the Dome. I especially love the bath, water pressure is strong 👍🏻 It would be even better if lotion is provided 😊"