The location is excellent, only take 1 min to JR station. Food around are good and many choices. The hotel is nice and tidy, also the staff are good.
Everything is good!
We were assigned an older room that was in dire need of an upgrade. The peeling wallpaper, fraying tatami mat, and sinking mattress made for an uncomfortable stay.
The breakfast was decent, but if you're staying for a few days, I suggest rotating your choices, as the offerings remained practically the same throughout our three-day stay.
The happy hour at the lounge was crowded, yet it featured a good selection of alcohol, which was a nice perk. However, there isn’t much to explore in the vicinity of the hotel unless you are driving.
For a more enjoyable experience, try booking one of the newly renovated rooms. Otherwise, it might be better to seek accommodation in a more centralized location.
The hot spring hotel room is very large, there is an open-air private hot spring and indoor hot spring. The hotel staff was very warm and courteous. They stayed for two nights. The dinner shop for the second night gave us an upgrade. It was really delicious and rich!
The room was amazingly nice. The free taxi service was so friendly. The view from the onsen is absolutely breathtaking. However, there is room of improvement for the breakfast.
The room is very Japanese style, the landscape courtyard in the hotel is very beautiful, the hot spring in the room is also very comfortable, and you will feel slippery after soaking. Because it is a one-night stay, the setting of dinner and breakfast is also very experiential. You can deeply experience the old-fashioned service style. The room is so huge that you may even get lost. (Maybe this is the old money style
Very quiet location but near the station with eateries and shops around. Near to the castle park, beautiful cherry blossom. Hotel provides clean pyjamas, clean the room everyday even provide skin care.
The location was superb, and we had a delightful experience.
Hotel served the delicious cuisine for dinner. The white fish starter (staff told me that the name is 'Houbou') and the tender beef as a main course were very tasty.
Before going to sleep at night, I looked outside and saw the moonlight reflected in the sea. The view was so fantastic and beautiful that I couldn't help taking photos.
In the morning we also enjoyed a beautiful view of Mt. Fuji and a walk around the island with feeling the pleasant sea breeze.
The staff who looked after us at check-in, another staff who were kind to us in the restaurant and the staff who saw us off at check-out, all had warm smiles on their faces.
We look forward to revisiting this location in the nearest future.
A place where you don't regret spending money at all
The staff are so kind, the accommodations are so pretty, very spacious, and I was able to use the hot springs right away when I wanted to, so it was great!
I felt like I was treated well, so I felt like I was a precious person, and it was great.
I went with my mom, and she was also very satisfiedㅎㅎ Next time, I want to come with my dad too!
Sometimes bugs come into the house (I guess it can't be helped because it's a place where nature is in harmony), and if you call the front desk, they'll take care of it right away!
The hotel is located in the mountains near Shuzenji Temple. We originally booked this hotel expecting a beautiful view, but the waiter actually gave us a room facing the staff entrance. Not only did we not have a window view, but as soon as we opened the curtains, we could see the staff coming in and out and the garbage trucks, which really affected our mood. The hygiene in the hot spring dressing room was also worrying. The wall near the exhaust fan was obviously dusty and dirty. The hygiene of this hotel was not very good. 😑 There was hair left by someone on the bedside in the room. Sigh😑, I have to give a bad review.
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GGuest UserThe hotel is located in the mountains near Shuzenji Temple. We originally booked this hotel expecting a beautiful view, but the waiter actually gave us a room facing the staff entrance. Not only did we not have a window view, but as soon as we opened the curtains, we could see the staff coming in and out and the garbage trucks, which really affected our mood. The hygiene in the hot spring dressing room was also worrying. The wall near the exhaust fan was obviously dusty and dirty. The hygiene of this hotel was not very good. 😑 There was hair left by someone on the bedside in the room. Sigh😑, I have to give a bad review.
XXenia GohThis was hands down one of the best hotels I've ever stayed in, and I've stayed in many - work covered, expensive ”5 star hotels”. We had perfect views of Mt. Fuji. The rooms were huge and super well fitted out. It's not the best location wise if you're wanting to go shopping in Gotemba, but this didn't bother us as we hired a car and drove there on our own.
The service was truly exceptional. The staff were incredibly attentive and went way beyond and above.
The driver drove us to our destination (Gotemba train station that we requested) and then realized we were standing around looking where to go - he came over and asked if we were lost and drove us to the correct location (the car rental shop).
The reception gave us a tour of the area to make sure we knew where the lifts were, how to use the various facilities (especially the onsen).
If you have kids or traveling as a couple, I couldn't recommend this place more.
AAlanThe place is amazing, own onsen in your room, and there is an amazing view of Fuji. The only problem is that there any restaurants for this hotel that doesn’t require a reservation prior to your check in, so if you need any food, you need to go to the hotel next-door. Other than that is a very good experience, very spacious room for your family or your friend, and it’s a great chance for you to get near nearer
to the nature.
GGuest UserThe location was superb, and we had a delightful experience.
Hotel served the delicious cuisine for dinner. The white fish starter (staff told me that the name is 'Houbou') and the tender beef as a main course were very tasty.
Before going to sleep at night, I looked outside and saw the moonlight reflected in the sea. The view was so fantastic and beautiful that I couldn't help taking photos.
In the morning we also enjoyed a beautiful view of Mt. Fuji and a walk around the island with feeling the pleasant sea breeze.
The staff who looked after us at check-in, another staff who were kind to us in the restaurant and the staff who saw us off at check-out, all had warm smiles on their faces.
We look forward to revisiting this location in the nearest future.
AAnonymous UserWe were assigned an older room that was in dire need of an upgrade. The peeling wallpaper, fraying tatami mat, and sinking mattress made for an uncomfortable stay.
The breakfast was decent, but if you're staying for a few days, I suggest rotating your choices, as the offerings remained practically the same throughout our three-day stay.
The happy hour at the lounge was crowded, yet it featured a good selection of alcohol, which was a nice perk. However, there isn’t much to explore in the vicinity of the hotel unless you are driving.
For a more enjoyable experience, try booking one of the newly renovated rooms. Otherwise, it might be better to seek accommodation in a more centralized location.
CChloe CCThe location is excellent, only take 1 min to JR station. Food around are good and many choices. The hotel is nice and tidy, also the staff are good.
Everything is good!
GGuest UserMost definitely a 5* stay. Very clean hotel with amazing facilities. Of course you are booking due to being a car fanatic - you will not be disappointed.
Every part of the hotel is designed around vehicles and is very well thought out.
They have a shinjuku expressway bus that comes right outside the hotel to shinjuku which is very handy if you have travelled via public transport.
Views from the hotel are amazing. Gym is open 24 hours which is was great.
Everything felt new. Interior design was very classy and modern.
GGuest UserVery quiet location but near the station with eateries and shops around. Near to the castle park, beautiful cherry blossom. Hotel provides clean pyjamas, clean the room everyday even provide skin care.
KKeith077852The room was amazingly nice. The free taxi service was so friendly. The view from the onsen is absolutely breathtaking. However, there is room of improvement for the breakfast.
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