5-Star Hotels in Tuscany, Italy

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

The hotel's design is truly striking, seamlessly blending local classical charm with the brand's trendy vibe. The location is incredibly tourist-friendly, making it easy to reach attractions and enjoy evening strolls. The overall service standard is excellent; the front desk is efficient with check-ins, so guests don't have to wait long. The room's amenities are new and comfortable, and the terrace has a particularly nice atmosphere in the evening. This is a hotel with both style and a fantastic location.

Having read mixed reviews on this hotel, i decided to give it a go as the price was reasonable for a large hotel with nice pool. Upon arrival, the front staff was fantastic, polite and helpful. We got upgraded to a larger room with balcony. The room was quite simple but clean. We had to request for slippers and toothbrushes as it is not provided unless you ask. We were extremely disappointed that the pool was closed even though it was 21°C and the sun was blazing hot. I chose this hotel so we could chill by the pool on the first day but obviously that didn't happen. The pool area was not maintained well maybe because of winter just before. It states in the website, there are two restaurants and bar but there was only one restaurant called Lumen. We went there the first night, the starters were excellent but the mains were very mediocre. The spaghetti was horrible, very soggy. Paying €150 for a meal for 3 if us was not really worth it as the mains were not good at all, and we had one dessert to share. Breakfast was not great, hot food option was not that nice. The bakery items were good though. Overall, it was okay... esp for that price. Location is close to Pisa Tower (15mins walk) and 7 mins ride to Pisa Centrale Stazione. Taximove app is very reliable and we used it to get to station and airport at reasonable prices.

The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen.

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not? Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments! I am very easy handle person just say actually things only!

Overall, the hotel staff were very nice, but! The hotel manager (an old man) and his wife had a terrible attitude. We booked this hotel solely to take some wedding photos in the manor, but when we arrived, the hotel manager (the old man) outright refused, without offering any alternative or compensation. He just kept refusing, saying we needed to book in advance, but didn't specify how far in advance. His only reason was that the hotel itself needed to take its own promotional photos during those days (though we didn't see any camera equipment or crew at all)... This reason is truly unacceptable. Shouldn't the reasonable and legitimate rights of hotel guests also be considered? We told him countless times and explained that we'd only take a few photos, which would take about an hour or so, and that we could completely avoid their shooting time and wouldn't even be in the same location as them. In short, the old man manager at the hotel repeatedly refused like a robot. Then, the next day, his wife was on duty at the front desk, and her attitude was even worse. She directly told us: ”If you insist on taking photos, we will call the police.” Honestly, this is the first time I've encountered such an exaggerated hotel service manager. We paid 10,000 per night for a room, staying 2 nights, and this is the attitude we got. I will never stay at this hotel again (objectively speaking, the other hotel staff were very nice, it's just that old man manager and his wife who are horrible people, with a typical stubborn Italian attitude, and they were also unfriendly towards Chinese people).

⭐️⭐️⭐️⭐️⭐️ The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.

This is a very old hot spring hotel, not luxurious, most of the customers are locals; the room is large, the facilities are relatively old, but the European-style bed with curtains and very old wooden windows (with wooden shutters) are very European, and the bathroom facilities feel like they are still in the 70s and 80s; it is worth mentioning that the piano room where breakfast is located has a royal and aristocratic atmosphere when taking photos, super 👍

Excellent stay in the heart of Florence Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!