5-Star Hotels in Nouvelle-Aquitaine, France

Arrived around noon, were told rooms won't be ready till 3pm, despite requesting early check-in (which is a benefit when booking via Hyatt), so we figured out we will spend some time in the spa and pool. Spa experience was a mess. Staff directed us to the changing rooms, but for some reason didn't provide the bathrobes and slippers. Had to go back to front desk to ask for some. Changing rooms didn't have hairdryers, so again had to go to reception with the wet hair and ask for one. Finally got a room key (note that the extra bed is only possible in Deluxe room). Room was spacious and had a separate bathroom and toilet, toilet walls had mould - not sure how this could be allowed in a luxury hotel. We were coming to celebrate a birthday - on such hotel provided a very generous (of course not) welcome gift of a postcard (wow!) and some unwrapped (sick!) chocolates, for which neither front desk, nor housekeeping had ingredients/allregens list available. Not that I really expected anything, but given we are in the heart of winemaking area, one would think a bottle of wine would be a nice touch, but no. We had a breakfast (again as a part of the arrangement for booking via Hyatt) on the terrace. Selection was of good quality, but pretty limited. Parking was free.

very good and I'm very satisfied with all the decorations and service is very friendly!

This is a very special place in the heart of Cognac. You are walking distance to the main Cognac houses but you feel like you are in a very sophisticated resort. Everything is stunning, the gardens , the rooms, the spa & pool, the restaurant and the bar. It is a real gem! The service is impeccable and the activities offered by the hotel are fun such as the vintage car that you can take to have a picnic in the vineyards.

This hotel was in a great location. The staff were very friendly, especially the manager, Mohammed K., who helped us a lot during our stay. All their rooms were nice and comfortable, but we didn't like that our first room had the toilet on one end and the sink with the shower on the other, plus the sink was very small. We spoke to the staff, and the manager helped us get another room that was much better for us. It had a separate toilet closer to the bathroom, which was an improvement, and a larger sink area. We ordered room service, and the food was great. The AC wasn't strong enough for us, but the staff provided us with powerful fans that made the room nice and cold, just as we wanted! We also hoped that there would be a menu for the breakfast because we didn’t want to eat from the buffet but that was the only option.

We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.

This hotel stands proud near the lighthouse in beautiful Biarritz. We expected great things , not put off at all by the position of the hotel as we are fit and well and enjoyed the walk into town and back . We did not like our first room which was very small . To be honest I think if I was critical the hotel could do much better on their website explaining the room set up . We like a king bed which we got , but there was not enough storage space and no walking around space at all . Reception dealt with our request well and my husband checked the room an ocean suite which was lovely but after we got unpacked I realised the room was huge but the bed was a normal double . My hubby at this point refused to move again so we put up with it for the 4 days . We did pay for the upgrade . I like a hotel that explains what you get . Eg cosy room Etc which was what our first room certainly was . On to better things . The staff first and foremost were fabulous very cheery and helpful . The pool was gorgeous and we enjoyed a few hours every afternoon sitting out . Breakfast was good but not great . Would have loved a fresh cooking station for omelettes fresh eggs .. no variety the exact same every day and where were the glorious French baguettes and croissants. None in sight except tiny croissants that to be honest were not that great . We had one dinner In Frenchie restaurant which was absolutely fabulous best of stay . Finally to end the hotel is good overall but I thought it lacked a bit of atmosphere. It was quiet, piano player one night but not enough for us to stay in more than the one night . It’s a shame . Biarritz is amazing just can’t quite decide if I would stay in the Regina again.

The hotel is outrageous in historical layout. Super location in city center close to all the best place. Lots of shopping options and best restaurants. near all the night activities. No need for taxi just walk along the main road for sightseeing. Close to convenient public transportation. Staff are very friendly and helpful. They have lots of information about activities to do. Breakfast is wonderful and tasty! I recommend to any one visiting Bordeaux. I will return!

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool

The environment is first-class, the facilities are advanced and perfect, and the service attitude is excellent. Booked a premium room and double spa to celebrate my wife’s birthday. The hotel upgraded our room to a large suite and gave us a wine tasting. I didn’t have breakfast, but the lunch was of excellent quality. I wanted to book a dinner at the Michelin-starred restaurant, but it was closed on Monday and Tuesday.

Absolutely incredible. 200% would recommend. The chateau and bedrooms are stunning, and our favorite was the excellent tour/tasting with Vincent who is so knowledgeable, kind and delightful to be around !! The entire staff is wonderful - from the moment we walked in, it was absolute bliss. We had dinner at the Lalique restaurant and it did not disappoint ! Stunning view and extraordinary food. We will definitely be back.

Arrived around noon, were told rooms won't be ready till 3pm, despite requesting early check-in (which is a benefit when booking via Hyatt), so we figured out we will spend some time in the spa and pool. Spa experience was a mess. Staff directed us to the changing rooms, but for some reason didn't provide the bathrobes and slippers. Had to go back to front desk to ask for some. Changing rooms didn't have hairdryers, so again had to go to reception with the wet hair and ask for one. Finally got a room key (note that the extra bed is only possible in Deluxe room). Room was spacious and had a separate bathroom and toilet, toilet walls had mould - not sure how this could be allowed in a luxury hotel. We were coming to celebrate a birthday - on such hotel provided a very generous (of course not) welcome gift of a postcard (wow!) and some unwrapped (sick!) chocolates, for which neither front desk, nor housekeeping had ingredients/allregens list available. Not that I really expected anything, but given we are in the heart of winemaking area, one would think a bottle of wine would be a nice touch, but no. We had a breakfast (again as a part of the arrangement for booking via Hyatt) on the terrace. Selection was of good quality, but pretty limited. Parking was free.

very good and I'm very satisfied with all the decorations and service is very friendly!

This hotel was in a great location. The staff were very friendly, especially the manager, Mohammed K., who helped us a lot during our stay. All their rooms were nice and comfortable, but we didn't like that our first room had the toilet on one end and the sink with the shower on the other, plus the sink was very small. We spoke to the staff, and the manager helped us get another room that was much better for us. It had a separate toilet closer to the bathroom, which was an improvement, and a larger sink area. We ordered room service, and the food was great. The AC wasn't strong enough for us, but the staff provided us with powerful fans that made the room nice and cold, just as we wanted! We also hoped that there would be a menu for the breakfast because we didn’t want to eat from the buffet but that was the only option.

We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.

This hotel stands proud near the lighthouse in beautiful Biarritz. We expected great things , not put off at all by the position of the hotel as we are fit and well and enjoyed the walk into town and back . We did not like our first room which was very small . To be honest I think if I was critical the hotel could do much better on their website explaining the room set up . We like a king bed which we got , but there was not enough storage space and no walking around space at all . Reception dealt with our request well and my husband checked the room an ocean suite which was lovely but after we got unpacked I realised the room was huge but the bed was a normal double . My hubby at this point refused to move again so we put up with it for the 4 days . We did pay for the upgrade . I like a hotel that explains what you get . Eg cosy room Etc which was what our first room certainly was . On to better things . The staff first and foremost were fabulous very cheery and helpful . The pool was gorgeous and we enjoyed a few hours every afternoon sitting out . Breakfast was good but not great . Would have loved a fresh cooking station for omelettes fresh eggs .. no variety the exact same every day and where were the glorious French baguettes and croissants. None in sight except tiny croissants that to be honest were not that great . We had one dinner In Frenchie restaurant which was absolutely fabulous best of stay . Finally to end the hotel is good overall but I thought it lacked a bit of atmosphere. It was quiet, piano player one night but not enough for us to stay in more than the one night . It’s a shame . Biarritz is amazing just can’t quite decide if I would stay in the Regina again.

The hotel is outrageous in historical layout. Super location in city center close to all the best place. Lots of shopping options and best restaurants. near all the night activities. No need for taxi just walk along the main road for sightseeing. Close to convenient public transportation. Staff are very friendly and helpful. They have lots of information about activities to do. Breakfast is wonderful and tasty! I recommend to any one visiting Bordeaux. I will return!

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool

The environment is first-class, the facilities are advanced and perfect, and the service attitude is excellent. Booked a premium room and double spa to celebrate my wife’s birthday. The hotel upgraded our room to a large suite and gave us a wine tasting. I didn’t have breakfast, but the lunch was of excellent quality. I wanted to book a dinner at the Michelin-starred restaurant, but it was closed on Monday and Tuesday.

Absolutely incredible. 200% would recommend. The chateau and bedrooms are stunning, and our favorite was the excellent tour/tasting with Vincent who is so knowledgeable, kind and delightful to be around !! The entire staff is wonderful - from the moment we walked in, it was absolute bliss. We had dinner at the Lalique restaurant and it did not disappoint ! Stunning view and extraordinary food. We will definitely be back.

Supernice and supergood hotel, marvelous room and central downtown location. Normally i book rooms in the 100-150E range. I decided to go a bit more luxurious and i tremendously enjoyed it. Im an easy going traveler, i was i Bordeaux to assess architecture and urbanism projects. I rented a bike to go around the city. The hotel staff is very naturel an friendly, no rush to empty your wallet but rather making sure you have a great time... Best hotel experience i had i a lon time travelling the globe. Wholeheartedly recommended!! Bordeaux is the best French City!

Arrived around noon, were told rooms won't be ready till 3pm, despite requesting early check-in (which is a benefit when booking via Hyatt), so we figured out we will spend some time in the spa and pool. Spa experience was a mess. Staff directed us to the changing rooms, but for some reason didn't provide the bathrobes and slippers. Had to go back to front desk to ask for some. Changing rooms didn't have hairdryers, so again had to go to reception with the wet hair and ask for one. Finally got a room key (note that the extra bed is only possible in Deluxe room). Room was spacious and had a separate bathroom and toilet, toilet walls had mould - not sure how this could be allowed in a luxury hotel. We were coming to celebrate a birthday - on such hotel provided a very generous (of course not) welcome gift of a postcard (wow!) and some unwrapped (sick!) chocolates, for which neither front desk, nor housekeeping had ingredients/allregens list available. Not that I really expected anything, but given we are in the heart of winemaking area, one would think a bottle of wine would be a nice touch, but no. We had a breakfast (again as a part of the arrangement for booking via Hyatt) on the terrace. Selection was of good quality, but pretty limited. Parking was free.

very good and I'm very satisfied with all the decorations and service is very friendly!

This hotel was in a great location. The staff were very friendly, especially the manager, Mohammed K., who helped us a lot during our stay. All their rooms were nice and comfortable, but we didn't like that our first room had the toilet on one end and the sink with the shower on the other, plus the sink was very small. We spoke to the staff, and the manager helped us get another room that was much better for us. It had a separate toilet closer to the bathroom, which was an improvement, and a larger sink area. We ordered room service, and the food was great. The AC wasn't strong enough for us, but the staff provided us with powerful fans that made the room nice and cold, just as we wanted! We also hoped that there would be a menu for the breakfast because we didn’t want to eat from the buffet but that was the only option.

We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.

The hotel is outrageous in historical layout. Super location in city center close to all the best place. Lots of shopping options and best restaurants. near all the night activities. No need for taxi just walk along the main road for sightseeing. Close to convenient public transportation. Staff are very friendly and helpful. They have lots of information about activities to do. Breakfast is wonderful and tasty! I recommend to any one visiting Bordeaux. I will return!

The environment is first-class, the facilities are advanced and perfect, and the service attitude is excellent. Booked a premium room and double spa to celebrate my wife’s birthday. The hotel upgraded our room to a large suite and gave us a wine tasting. I didn’t have breakfast, but the lunch was of excellent quality. I wanted to book a dinner at the Michelin-starred restaurant, but it was closed on Monday and Tuesday.

Absolutely incredible. 200% would recommend. The chateau and bedrooms are stunning, and our favorite was the excellent tour/tasting with Vincent who is so knowledgeable, kind and delightful to be around !! The entire staff is wonderful - from the moment we walked in, it was absolute bliss. We had dinner at the Lalique restaurant and it did not disappoint ! Stunning view and extraordinary food. We will definitely be back.

Supernice and supergood hotel, marvelous room and central downtown location. Normally i book rooms in the 100-150E range. I decided to go a bit more luxurious and i tremendously enjoyed it. Im an easy going traveler, i was i Bordeaux to assess architecture and urbanism projects. I rented a bike to go around the city. The hotel staff is very naturel an friendly, no rush to empty your wallet but rather making sure you have a great time... Best hotel experience i had i a lon time travelling the globe. Wholeheartedly recommended!! Bordeaux is the best French City!

very good and I'm very satisfied with all the decorations and service is very friendly!

This hotel was in a great location. The staff were very friendly, especially the manager, Mohammed K., who helped us a lot during our stay. All their rooms were nice and comfortable, but we didn't like that our first room had the toilet on one end and the sink with the shower on the other, plus the sink was very small. We spoke to the staff, and the manager helped us get another room that was much better for us. It had a separate toilet closer to the bathroom, which was an improvement, and a larger sink area. We ordered room service, and the food was great. The AC wasn't strong enough for us, but the staff provided us with powerful fans that made the room nice and cold, just as we wanted! We also hoped that there would be a menu for the breakfast because we didn’t want to eat from the buffet but that was the only option.

We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.

The hotel is outrageous in historical layout. Super location in city center close to all the best place. Lots of shopping options and best restaurants. near all the night activities. No need for taxi just walk along the main road for sightseeing. Close to convenient public transportation. Staff are very friendly and helpful. They have lots of information about activities to do. Breakfast is wonderful and tasty! I recommend to any one visiting Bordeaux. I will return!

Supernice and supergood hotel, marvelous room and central downtown location. Normally i book rooms in the 100-150E range. I decided to go a bit more luxurious and i tremendously enjoyed it. Im an easy going traveler, i was i Bordeaux to assess architecture and urbanism projects. I rented a bike to go around the city. The hotel staff is very naturel an friendly, no rush to empty your wallet but rather making sure you have a great time... Best hotel experience i had i a lon time travelling the globe. Wholeheartedly recommended!! Bordeaux is the best French City!

Very nice small luxury hotel! Excellent location, close to the center of Bordeaux, walking distance to all of the best restaurants and shopping!! Our room was excellent, larger for European standards, with excellent quality bedding. Best of all was the hotel staff! They are very friendly, helpful and very attentive to the guests needs. At the end of our stay, our taxi to the train station was running late, putting us at risk of missing our train to Paris. One of the hotel staff was getting ready to drive us in his personal car, just as the taxi finally arrived. This is a great example of how they go that extra step to ensure everything is fantastic during your stay!!