5 Stars Hotels in Basque Country, Spain

This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

This trip to pick 🌟 to Bilbao booked this suite I have to say that the hotel in the north is really cost-effective Booked a suite Not only is the living room huge It's also great to have a corner balcony Although it was a rainy day The scenery is really good to me Facilities: water bar snacks are of good quality The bathroom has a shower and a bathtub Hygiene: very clean, after all, it is a new hotel Environment: My suite is on the sixth floor, because the seventh floor is a restaurant, so it is a bit noisy. Our friend's other room is on the fourth floor, which is very quiet. Service: The waiters are very enthusiastic. I went to a spa at night very 👌

We had wanted to stay here for a number of years, after it was so highly recommended by a friend. We had also planned and cancelled trips to the region twice, due to Covid and other plans getting in the way. We stayed here for 5 nights using Marriott points and it was nothing short of spectacular and awesome in every way! From the point we drove up the drive to the front door, to the time we left, the service and staff were always helpful and friendly and followed through on everything we asked them for or to do. We got upgraded from a Spa Terrace room to a main building Gehry room with an Elciego view, and although we lost the terrace, the room was amazing, spacious and comfortable. And being in the main building was very convenient. We had a rental car and self-parked, which was easy and convenient, right in the vineyard, between the spa building and the main building. We used the de Riscal as our base to explore and enjoy the Rioja wine region, taking a full day wine tour, going to Haro, Laguardia and Logrono, driving up to the mountains and just enjoying the deck at the de Riscal wine bar, as the weather was nice the entire time we were there! We also did the de Riscal winery tour, which is included in your hotel stay, and having been on many winery tours in Napa, Sonoma, France, Germany and now Spain, it is a very nice tour with very good wines for tasting, along with a nice tasting accompaniment afterwords! It seemed like hotel guests get a little smaller tour and more private tasting, but that could just be the day and time we did ours. Although I had not heard of their wines - like many Spanish wines - the operation is very large, even by U.S. standards. It's a very popular stop apparently, as even on Easter Sunday they had folks doing the tour by the busloads! We were celebrating a couple of occasions on this trip, and the meal at the Restaurant Gastronomic, the hotel's one star Michelin restaurant, was very much worth it. The food was all very good and well done, and the service was as expected in a starred Michelin restaurant. They made our celebration very special! As Titanium members, the breakfast in the 1860 ”Traditional” restaurant was included, and it was also very good! They had a buffet as well as a few items you could order every morning, with a special. We ate dinner in the Traditional twice, as we usually ended the day there rather than have dinner elsewhere in Rioja and drive back to the hotel. Again, the wine bar deck was good, and we had light snacks/pintxos there a couple of days and just enjoyed the weather and the view! The one drawback to the incredible location is that there are really no other places to eat that are close; you can walk into Elciego but the places there are nothing special. The upside is that the 3 choices at the hotel are all very good, depending on how much you want to spend! I used the gym twice during our stay, and while not large, it's decent sized with plenty of equipment.

The hotel is fine, but definitely not up to five star standards. Nowhere close. Except on price, they are still charging 5* room rates. Pros: the room is an ok size, the reception is nice, good parking, quiet location, pleasant staff. Cons: decor is old and tired, room wasn’t perfectly clean, old electronics such as hairdryer, poor facilities and amnesties in the room, no international tv or radio, no tea or coffee in the room, a horrible cheap cafe, extra charge for the spa, very far from the city centre. Given three stars because that is what the hotel should be advertising and charging.

The location is very good, I feel that this is a veteran five-star hotel with a strong Basque style design. The suite I stayed in, the room was large, the view was good, and there was a garage in the ground. Maybe the room is not new enough, but it is well maintained. Next to the park, walk to the Basque Museum for 5 minutes and Guggenheim for 10 minutes. I recommend.

I had an excellent all round experience here. Staff were absolutely outstanding - so friendly & helpful. None of the too-cool-for school hauter you get at some Nobu’s. The setting is also divine, with elevated views over La Concha bay & the restaurant terrace is a prime spot for these gorgeous vistas. The lunch menu has a range of a la carte dishes including the signature Miso Cod, as well as a great value 3 course menu priced at €45. Whilst it wasn’t the best food I’ve ever had at a Nobu, it was very good, & given the superb service, location & very fairly priced wines, it made for a wonderful afternoon & overall 5 star experience.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

This trip to pick 🌟 to Bilbao booked this suite I have to say that the hotel in the north is really cost-effective Booked a suite Not only is the living room huge It's also great to have a corner balcony Although it was a rainy day The scenery is really good to me Facilities: water bar snacks are of good quality The bathroom has a shower and a bathtub Hygiene: very clean, after all, it is a new hotel Environment: My suite is on the sixth floor, because the seventh floor is a restaurant, so it is a bit noisy. Our friend's other room is on the fourth floor, which is very quiet. Service: The waiters are very enthusiastic. I went to a spa at night very 👌

The location is very good, I feel that this is a veteran five-star hotel with a strong Basque style design. The suite I stayed in, the room was large, the view was good, and there was a garage in the ground. Maybe the room is not new enough, but it is well maintained. Next to the park, walk to the Basque Museum for 5 minutes and Guggenheim for 10 minutes. I recommend.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

This trip to pick 🌟 to Bilbao booked this suite I have to say that the hotel in the north is really cost-effective Booked a suite Not only is the living room huge It's also great to have a corner balcony Although it was a rainy day The scenery is really good to me Facilities: water bar snacks are of good quality The bathroom has a shower and a bathtub Hygiene: very clean, after all, it is a new hotel Environment: My suite is on the sixth floor, because the seventh floor is a restaurant, so it is a bit noisy. Our friend's other room is on the fourth floor, which is very quiet. Service: The waiters are very enthusiastic. I went to a spa at night very 👌

The location is very good, I feel that this is a veteran five-star hotel with a strong Basque style design. The suite I stayed in, the room was large, the view was good, and there was a garage in the ground. Maybe the room is not new enough, but it is well maintained. Next to the park, walk to the Basque Museum for 5 minutes and Guggenheim for 10 minutes. I recommend.

This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.

I had an excellent all round experience here. Staff were absolutely outstanding - so friendly & helpful. None of the too-cool-for school hauter you get at some Nobu’s. The setting is also divine, with elevated views over La Concha bay & the restaurant terrace is a prime spot for these gorgeous vistas. The lunch menu has a range of a la carte dishes including the signature Miso Cod, as well as a great value 3 course menu priced at €45. Whilst it wasn’t the best food I’ve ever had at a Nobu, it was very good, & given the superb service, location & very fairly priced wines, it made for a wonderful afternoon & overall 5 star experience.