5 Stars Hotels in La Altagracia, Dominican Republic

The hotel's various payments require greater transparency, such as the extra children's meal charges, which cost a lot of money. Although the hotel agreed to refund the money in the end, it inevitably affected the mood of the trip.

This review is for the UNIQUE part of Lopesan Costa Bavaro. My wife and I spent 4 nights in May 2023. We had an amazing time during our stay that was nothing short of amazing. Our butler Victor was amazing and made sure no question went unanswered, no request was too much for him. We spent most of our time in the UNIQUE specific amenities (Restaurant/Bar/Beach/Pool) – the breakfast and lunch buffet very tremendous, the food was great and there was something for everyone. We especially enjoyed the fresh passionfruit at breakfast. The service at the beach was great, rarely did we not have a passionfruit margarita in our hands. The restaurants for dinner (We did the Steakhouse, the French restaurant, the UNIQUE only restaurant and the restaurant where UNIQUE members don’t have to pay extra to eat at) where all really good – the food was always very tasty, the presentation was appealing to the eye and service was friendly and fast. The room was clean, quiet and we always came back to a perfectly made room after our time at the beach. We are looking forward to our next stay!

The room is newly renovated! But the design is not novel! Front desk service is average! The restaurant is not bad in the all-inclusive! The pool is good 👍! The sea view room is a bit far away! There are trees on the lower floors that are not recommended!

The hotel has a car at counter 35 at the airport exit, but there is a fee of 40 dollars for a family. Check out to the airport, there is also a car to send, but also pay 40 dollars per family. The wait time was very long when checking in. The waiters seemed to be very busy and very inefficient. The room sanitation is so-so, and the towels and bedding feel very old and not clean and white. But it feels very good after moving in. The hotel is very large and it takes two days to familiarize yourself with the environment. All-inclusive food and drink, including drinks, there are many restaurants with different dishes, very rich, and rich in seafood. There are also many small living rooms that provide food and drink during non-dinner times. In short, you can find food at any time. The beach and sea water are very beautiful. There are different large-scale show performances every night, which is surprising because I did not see the introduction of the show when I booked the room. All inclusive of eating, drinking and having fun at the hotel, a great experience. The test for the new coronavirus is provided free of charge the day before departure, and the result is obtained on the day of departure. You need to present the test result when you check in.

!!! FINGER WEG BESONDERS FÜR TOURISTEN AUS EUROPA !!! Ich muss ehrlich sagen, dass ich sehr enttäuscht bin vom Hotel und der Umgebung hier. So hätten wir uns unseren Urlaub nicht vorgestellt. Aber zuerst zu den positiven Punkten: Positiv war: - Sauberkeit der Zimmer 7/10 - Hilfsbereitschaft des Personals 9/10 - Sauberkeit Pool 8/10 - Qualität und Angebot des Essens 7/10 Negativ war: Strand und Meer 1/10 Ein Grund warum Menschen dieser Welt die dominikanische Republik bereisen sind bestimmt die traumhaften Strände. Leider war dem überhaupt nicht so. Die vom Hotel zur Verfügung gestellten Strände waren komplett zugemüllt, voll mit Seegras und im Wasser konnte man kaum schwimmen vor lauter Seegras. Nebst dem, dass dies total ekelhaft war, sehe ich als Rettungsschwimmer auch eine Gefahr in solchem Gewässer überhaupt zu baden da die Bewegungsfreiheit stark eingeschränkt ist. Als wir das Management des Hotels darauf aufmerksam machten, sagten sie uns dass es Ihnen leid tut aber sie nichts dagegen tun können. Ich finde das eine Lüge da das Arbeitspersonal den Strand reinigen hätte können. Für uns war der Strand, sowie das Meer völlig unzumutbar. Personal und Management 3/10 Sehr freundlich, aber keiner spricht auch nur 1 Wort Deutsch. Bei einem 5 Sterne Standard ist eine Dienstleistung, die man in Anspruch nehmen darf. Ich empfand das Personal leider auch durchgehend schlecht gelaunt, bis auf einige wenige. Trotz zahlreicher versuche mit dem Management über die Missstände zu sprechen, wurden wir immer dreist abgewimmelt und darauf verwiesen zu warten. So verbrachte ich schlussendlich 4 Stunden meines Urlaubs in der Hotellobby. Die Beschwerden wurden belächelt aber nichts passierte. Eine weitere Respektlosigkeit dieses Hotels. Aktivitäten vom Hotel aus 2/10 Massentourismusattraktionen auf völlig veralteten, Sicherheitsriskanten, maximal umweltunfreundlichen und überteuerten Touren. So kann man das Angebot rund ums Hotel beschreiben. Leider bietet das Hotel von sich aus nur Tourenan die doppelt so teuer sind wie im Internet zu finden, über die Qualität möchte ich wirklich nichts mehr sagen, ausser unterste Schublade. Es gibt keine Möglichkeiten zu tauchen, Kitesurfen, Wakeboarden oder anderer Extremsportarten. Das Undercover Kinderhotel Leider wird man auch beim Hotel verarscht. Das Hotel teilt sich nämlich das Grundstück mit Nickelodeon. Dies führt dazu, dass es sehr viele Kinder hat und sehr viele Kinderattraktionen. Ich habe nichts gegen Kinder aber als Geschäftsmann möchte man einfach seine Ruhe in den Ferien geniessen und nicht permanent irgendwelchen Clowns, Kinderlieder, Hüpfburgen, Urin in den Pools und dem Geschrei ausgesetzt sein. Mittouristen im Hotel Ein weiterer Punkt war dass ich das Gefühl hatte der einzige Europäer zu sein. Alle sprachen Spanisch. Aus Europa schien tatsächlich gar niemand zu kommen. Wir waren auch die einzigen hellhäutigen. Ich habe da absolut nicht dagegen aber etwas komisch war das schon. Fazit L

I love the idea of a suite, and this hotel has the best suites with real doors to close off the bedroom so one person can sleep while the other watches TV. There is s mini kitchenette with a small fridge, a sink, and a microwave and coffee maker that makes hot water, too. There was a nice walk in shower in a big bathroom. Housekeeping is hit or miss as it is in all hotels around the country. You have to ask! Breakfast was a treat at the omelet station on the first floor. Now, we'll be looking for Embassy suites whenever we travel.

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

The resort is absolutely beautiful, well kept and an amazing Sanctuary, just what we were looking for. We stayed in the castle and JT took great care of us all week. He was absolutely amazing, helpful, full of great info on what to do and helping set up reservations. He is a great model of excellent service, care and professionalism of going above and beyond. Even when we had an issue being given the wrong room, an ocean view room instead of the oceanfront room we paid for. JT was very helpful and supportive and aided us in getting this corrected. The next day we were in the correct room thankfully. For the rest of our stay we encountered great people like Omar at the steakhouse who on our anniversary was so attentive and added to our romantic dinner experience. This was a wonderful 20th Anniversary celebration for us, it was so much more than we imagined it would be. Check out our beautiful oceanfront view, it was exquisite!

The hotel's various payments require greater transparency, such as the extra children's meal charges, which cost a lot of money. Although the hotel agreed to refund the money in the end, it inevitably affected the mood of the trip.

This review is for the UNIQUE part of Lopesan Costa Bavaro. My wife and I spent 4 nights in May 2023. We had an amazing time during our stay that was nothing short of amazing. Our butler Victor was amazing and made sure no question went unanswered, no request was too much for him. We spent most of our time in the UNIQUE specific amenities (Restaurant/Bar/Beach/Pool) – the breakfast and lunch buffet very tremendous, the food was great and there was something for everyone. We especially enjoyed the fresh passionfruit at breakfast. The service at the beach was great, rarely did we not have a passionfruit margarita in our hands. The restaurants for dinner (We did the Steakhouse, the French restaurant, the UNIQUE only restaurant and the restaurant where UNIQUE members don’t have to pay extra to eat at) where all really good – the food was always very tasty, the presentation was appealing to the eye and service was friendly and fast. The room was clean, quiet and we always came back to a perfectly made room after our time at the beach. We are looking forward to our next stay!

The room is newly renovated! But the design is not novel! Front desk service is average! The restaurant is not bad in the all-inclusive! The pool is good 👍! The sea view room is a bit far away! There are trees on the lower floors that are not recommended!

The hotel has a car at counter 35 at the airport exit, but there is a fee of 40 dollars for a family. Check out to the airport, there is also a car to send, but also pay 40 dollars per family. The wait time was very long when checking in. The waiters seemed to be very busy and very inefficient. The room sanitation is so-so, and the towels and bedding feel very old and not clean and white. But it feels very good after moving in. The hotel is very large and it takes two days to familiarize yourself with the environment. All-inclusive food and drink, including drinks, there are many restaurants with different dishes, very rich, and rich in seafood. There are also many small living rooms that provide food and drink during non-dinner times. In short, you can find food at any time. The beach and sea water are very beautiful. There are different large-scale show performances every night, which is surprising because I did not see the introduction of the show when I booked the room. All inclusive of eating, drinking and having fun at the hotel, a great experience. The test for the new coronavirus is provided free of charge the day before departure, and the result is obtained on the day of departure. You need to present the test result when you check in.

!!! FINGER WEG BESONDERS FÜR TOURISTEN AUS EUROPA !!! Ich muss ehrlich sagen, dass ich sehr enttäuscht bin vom Hotel und der Umgebung hier. So hätten wir uns unseren Urlaub nicht vorgestellt. Aber zuerst zu den positiven Punkten: Positiv war: - Sauberkeit der Zimmer 7/10 - Hilfsbereitschaft des Personals 9/10 - Sauberkeit Pool 8/10 - Qualität und Angebot des Essens 7/10 Negativ war: Strand und Meer 1/10 Ein Grund warum Menschen dieser Welt die dominikanische Republik bereisen sind bestimmt die traumhaften Strände. Leider war dem überhaupt nicht so. Die vom Hotel zur Verfügung gestellten Strände waren komplett zugemüllt, voll mit Seegras und im Wasser konnte man kaum schwimmen vor lauter Seegras. Nebst dem, dass dies total ekelhaft war, sehe ich als Rettungsschwimmer auch eine Gefahr in solchem Gewässer überhaupt zu baden da die Bewegungsfreiheit stark eingeschränkt ist. Als wir das Management des Hotels darauf aufmerksam machten, sagten sie uns dass es Ihnen leid tut aber sie nichts dagegen tun können. Ich finde das eine Lüge da das Arbeitspersonal den Strand reinigen hätte können. Für uns war der Strand, sowie das Meer völlig unzumutbar. Personal und Management 3/10 Sehr freundlich, aber keiner spricht auch nur 1 Wort Deutsch. Bei einem 5 Sterne Standard ist eine Dienstleistung, die man in Anspruch nehmen darf. Ich empfand das Personal leider auch durchgehend schlecht gelaunt, bis auf einige wenige. Trotz zahlreicher versuche mit dem Management über die Missstände zu sprechen, wurden wir immer dreist abgewimmelt und darauf verwiesen zu warten. So verbrachte ich schlussendlich 4 Stunden meines Urlaubs in der Hotellobby. Die Beschwerden wurden belächelt aber nichts passierte. Eine weitere Respektlosigkeit dieses Hotels. Aktivitäten vom Hotel aus 2/10 Massentourismusattraktionen auf völlig veralteten, Sicherheitsriskanten, maximal umweltunfreundlichen und überteuerten Touren. So kann man das Angebot rund ums Hotel beschreiben. Leider bietet das Hotel von sich aus nur Tourenan die doppelt so teuer sind wie im Internet zu finden, über die Qualität möchte ich wirklich nichts mehr sagen, ausser unterste Schublade. Es gibt keine Möglichkeiten zu tauchen, Kitesurfen, Wakeboarden oder anderer Extremsportarten. Das Undercover Kinderhotel Leider wird man auch beim Hotel verarscht. Das Hotel teilt sich nämlich das Grundstück mit Nickelodeon. Dies führt dazu, dass es sehr viele Kinder hat und sehr viele Kinderattraktionen. Ich habe nichts gegen Kinder aber als Geschäftsmann möchte man einfach seine Ruhe in den Ferien geniessen und nicht permanent irgendwelchen Clowns, Kinderlieder, Hüpfburgen, Urin in den Pools und dem Geschrei ausgesetzt sein. Mittouristen im Hotel Ein weiterer Punkt war dass ich das Gefühl hatte der einzige Europäer zu sein. Alle sprachen Spanisch. Aus Europa schien tatsächlich gar niemand zu kommen. Wir waren auch die einzigen hellhäutigen. Ich habe da absolut nicht dagegen aber etwas komisch war das schon. Fazit L

I love the idea of a suite, and this hotel has the best suites with real doors to close off the bedroom so one person can sleep while the other watches TV. There is s mini kitchenette with a small fridge, a sink, and a microwave and coffee maker that makes hot water, too. There was a nice walk in shower in a big bathroom. Housekeeping is hit or miss as it is in all hotels around the country. You have to ask! Breakfast was a treat at the omelet station on the first floor. Now, we'll be looking for Embassy suites whenever we travel.

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

The resort is absolutely beautiful, well kept and an amazing Sanctuary, just what we were looking for. We stayed in the castle and JT took great care of us all week. He was absolutely amazing, helpful, full of great info on what to do and helping set up reservations. He is a great model of excellent service, care and professionalism of going above and beyond. Even when we had an issue being given the wrong room, an ocean view room instead of the oceanfront room we paid for. JT was very helpful and supportive and aided us in getting this corrected. The next day we were in the correct room thankfully. For the rest of our stay we encountered great people like Omar at the steakhouse who on our anniversary was so attentive and added to our romantic dinner experience. This was a wonderful 20th Anniversary celebration for us, it was so much more than we imagined it would be. Check out our beautiful oceanfront view, it was exquisite!

The hotel's various payments require greater transparency, such as the extra children's meal charges, which cost a lot of money. Although the hotel agreed to refund the money in the end, it inevitably affected the mood of the trip.

This review is for the UNIQUE part of Lopesan Costa Bavaro. My wife and I spent 4 nights in May 2023. We had an amazing time during our stay that was nothing short of amazing. Our butler Victor was amazing and made sure no question went unanswered, no request was too much for him. We spent most of our time in the UNIQUE specific amenities (Restaurant/Bar/Beach/Pool) – the breakfast and lunch buffet very tremendous, the food was great and there was something for everyone. We especially enjoyed the fresh passionfruit at breakfast. The service at the beach was great, rarely did we not have a passionfruit margarita in our hands. The restaurants for dinner (We did the Steakhouse, the French restaurant, the UNIQUE only restaurant and the restaurant where UNIQUE members don’t have to pay extra to eat at) where all really good – the food was always very tasty, the presentation was appealing to the eye and service was friendly and fast. The room was clean, quiet and we always came back to a perfectly made room after our time at the beach. We are looking forward to our next stay!

The hotel has a car at counter 35 at the airport exit, but there is a fee of 40 dollars for a family. Check out to the airport, there is also a car to send, but also pay 40 dollars per family. The wait time was very long when checking in. The waiters seemed to be very busy and very inefficient. The room sanitation is so-so, and the towels and bedding feel very old and not clean and white. But it feels very good after moving in. The hotel is very large and it takes two days to familiarize yourself with the environment. All-inclusive food and drink, including drinks, there are many restaurants with different dishes, very rich, and rich in seafood. There are also many small living rooms that provide food and drink during non-dinner times. In short, you can find food at any time. The beach and sea water are very beautiful. There are different large-scale show performances every night, which is surprising because I did not see the introduction of the show when I booked the room. All inclusive of eating, drinking and having fun at the hotel, a great experience. The test for the new coronavirus is provided free of charge the day before departure, and the result is obtained on the day of departure. You need to present the test result when you check in.

I love the idea of a suite, and this hotel has the best suites with real doors to close off the bedroom so one person can sleep while the other watches TV. There is s mini kitchenette with a small fridge, a sink, and a microwave and coffee maker that makes hot water, too. There was a nice walk in shower in a big bathroom. Housekeeping is hit or miss as it is in all hotels around the country. You have to ask! Breakfast was a treat at the omelet station on the first floor. Now, we'll be looking for Embassy suites whenever we travel.

Will come back again some day! Loved it!

The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.

I stayed at this resort with my friends in the beginning of July and I’m already planning my next trip back! The customer service is what truly caught my attention. We had many great bartenders and waiters but I would like to give a special shout out to Norileydi Morales. She was extremely attentive throughout our stay and always greeted us with a smile on her face. I’ll be back with my family soon! They have to experience this amazing hotel and service.

I booked 12 nights here for my wife and I. We both had a great time. The choice restaurants was good. Bookings them via the app was quite straightforward. The beach was beautiful. The staff were friendly and helpful, particularly Mariolos. The only negative was booking through TUI. The TUI rep didn't appear for the duration of our stay. The transfer from the airport was badly organised. But I must stress the hotel/resort was fantastic. If you plan to Scuba Dive I would recommend Dressel Divers 200 metres down the beach.