5 Stars Hotels in British Columbia, Canada

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

It's very convenient to book this hotel in Vancouver. It's next to the University Center. Next to this hotel is Leap Canada attractions. It's really good to stay in this hotel for the second time

Right at the ski resort, skiing is very convenient, ski in and ski out, the environment is very good, the front desk service is also very good, the room is cleaned promptly and cleanly every day, the basic facilities in the room are relatively complete, microwave oven, oven, refrigerator, coffee machine , water heaters, etc., you can simply eat hot food by yourself. It is very convenient and close to the town on foot. There are ski shops, supermarkets, bars, etc. I stayed for 3 days. I don’t know if it’s the spring break or the price itself is high. I didn’t know until I got the water bill after checking out. One day was 3199 Canadian dollars, and the other two days were 799 Canadian dollars. It’s convenient but expensive.

The hotel facilities are pretty good, but it's a very bad experience. I wasted 40 minutes checking in. No apology or compensation.

The hotel rooms are pretty good, very convenient, and maintain Marriott's usual standards. There is a restaurant downstairs which is okay. There is also a T&T Supermarket nearby, which is very convenient for shopping and replenishment.

When I booked, I thought of a five-star hotel, and the reviews from previous stays were also very favorable. So I decided to pick it up as a two-day one-day trip to celebrate our anniversary. It is commendable that the service attitude is very good, which makes up for other shortcomings. Open the door and enter the hotel room. Of course, you can visit the surroundings. There are showers, bathtubs, cloakrooms, and terraces...all of which are spacious and comfortable. Hotel facilities include fitness room, ball room, swimming pool... and free 2-hour bicycle rental. However, in a five-star hotel, it is unimaginable that the spouts of the kettles in the rooms are full of fluffy scorpions. Maybe the people who stay in the room never use them, and the waiters ignore them. They go to the swimming pool. The small swimming pool is one-third of the pool𥚃 All the branches and leaves on the surface have no intention of falling into the water, so I had to soak in the water in the small pool with massage function. If you look closely, the water is spraying, so you don't fall into the water. Sitting on a low plane, you can see a lot of leaves floating on the water. Will not choose to stay again.

There is no restaurant, breakfast can only be eaten in the room, parking is expensive and you have to pay for it yourself.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

We stayed for 3 days for a birthday celebration. Our room was large ,well decorated and furnished with a lovely soaking tub. The heated mineral water pool was delightful on a cool April Day . The spa services were really well appreciated. The staff were friendly and helpful across the board . We ate in both the pizza restaurant and the pub . Both great. Carpaccio at pizza place was amazing . We told our waiter Henry we were celebrating a birthday . Just before dessert he brought out a small delightful plate of macaroons and a birthday chocolate . Very subtle , the perfect touch !! Great service The lovely stay complemented some great walks along the shore , a customary visit to the incredible Butchart gardens and an interesting excursion to Malahat skywalk.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

It's very convenient to book this hotel in Vancouver. It's next to the University Center. Next to this hotel is Leap Canada attractions. It's really good to stay in this hotel for the second time

The hotel rooms are pretty good, very convenient, and maintain Marriott's usual standards. There is a restaurant downstairs which is okay. There is also a T&T Supermarket nearby, which is very convenient for shopping and replenishment.

There is no restaurant, breakfast can only be eaten in the room, parking is expensive and you have to pay for it yourself.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

This time at Ctrip.com, this hotel first encountered the problem of Ctrip's promotion of Chinese services and found that there was no Chinese service at all. After communicating with Ctrip, it helped to provide a temporary solution. I did not expect that there was another unpleasant episode during the check-out at the hotel. After the check-in, the front desk did not take the initiative to give me an accommodation bill. To be honest, I did n’t remember to ask, or another guest found that his bill was wrong. It was there that I remembered that I should also take a look at my bill. As a result, there was an error in printing, and I charged 44.47 more for parking. I felt wrong even though my English was not good. They immediately took back the bill and tore it off. They recalculated and printed it out, and then came back. They only returned me 35 yuan and asked why it was not returned in full. Then the front desk tore the bill back again. Then recalculate and print it out correctly. I was very unhappy with their inattentive service. The end result was that they wrote this small note to me, and apologized and explained it. To be honest, I apologize for their apology. I really regret it. I booked this hotel on Ctrip. Ctrip introduced that there is Chinese service. In fact, they did not provide any Chinese service at all. The latter mistake led me to this so-called five-star Wedgewood leisure hotel with ancient European tradition Wedgewood Hotel feels very bad, this is the only regret in my Canadian trip [naughty]

This hotel is SUPERB in every way. Their location is within walking distance to one of the train stops (we didn't use, but its 5 minutes away), a short 10 minute walk to the cruise terminals/seawall. We stayed 2 days prior to an Alaskan cruise and everything was amazing. The level of service was genuine and fantastic. So often these days you can feel like someone is ”going through the motions”. That is not at all the case here. The front desk greeted us warmly upon our arrival, and was so personable. The hotel is beautiful! A historical building restored beautifully both inside and out. The lobby area is amazing with dark beautiful woods. We were upgraded from a standard room to one of the largest standard rooms, overlooking the museum directly across the street. Upgrades are amazing, but just know they aren't always possible! Food - We at breakfast both mornings in the lobby lounge. Which saying sounds odd... but it is such a cozy spot. Food and service, again were fantastic. Room Service was also delicious! Concierge was so genuinely interested in ensuring we enjoyed out time in Vancouver! I look forward to a return trip where we will likely include some time back at the Hotel Georgia and some time in Whistler as well. Thanks to all at the Hotel Georgia for making our two days such an incredible experience!

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

It's very convenient to book this hotel in Vancouver. It's next to the University Center. Next to this hotel is Leap Canada attractions. It's really good to stay in this hotel for the second time

The hotel rooms are pretty good, very convenient, and maintain Marriott's usual standards. There is a restaurant downstairs which is okay. There is also a T&T Supermarket nearby, which is very convenient for shopping and replenishment.

There is no restaurant, breakfast can only be eaten in the room, parking is expensive and you have to pay for it yourself.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

This time at Ctrip.com, this hotel first encountered the problem of Ctrip's promotion of Chinese services and found that there was no Chinese service at all. After communicating with Ctrip, it helped to provide a temporary solution. I did not expect that there was another unpleasant episode during the check-out at the hotel. After the check-in, the front desk did not take the initiative to give me an accommodation bill. To be honest, I did n’t remember to ask, or another guest found that his bill was wrong. It was there that I remembered that I should also take a look at my bill. As a result, there was an error in printing, and I charged 44.47 more for parking. I felt wrong even though my English was not good. They immediately took back the bill and tore it off. They recalculated and printed it out, and then came back. They only returned me 35 yuan and asked why it was not returned in full. Then the front desk tore the bill back again. Then recalculate and print it out correctly. I was very unhappy with their inattentive service. The end result was that they wrote this small note to me, and apologized and explained it. To be honest, I apologize for their apology. I really regret it. I booked this hotel on Ctrip. Ctrip introduced that there is Chinese service. In fact, they did not provide any Chinese service at all. The latter mistake led me to this so-called five-star Wedgewood leisure hotel with ancient European tradition Wedgewood Hotel feels very bad, this is the only regret in my Canadian trip [naughty]

This hotel is SUPERB in every way. Their location is within walking distance to one of the train stops (we didn't use, but its 5 minutes away), a short 10 minute walk to the cruise terminals/seawall. We stayed 2 days prior to an Alaskan cruise and everything was amazing. The level of service was genuine and fantastic. So often these days you can feel like someone is ”going through the motions”. That is not at all the case here. The front desk greeted us warmly upon our arrival, and was so personable. The hotel is beautiful! A historical building restored beautifully both inside and out. The lobby area is amazing with dark beautiful woods. We were upgraded from a standard room to one of the largest standard rooms, overlooking the museum directly across the street. Upgrades are amazing, but just know they aren't always possible! Food - We at breakfast both mornings in the lobby lounge. Which saying sounds odd... but it is such a cozy spot. Food and service, again were fantastic. Room Service was also delicious! Concierge was so genuinely interested in ensuring we enjoyed out time in Vancouver! I look forward to a return trip where we will likely include some time back at the Hotel Georgia and some time in Whistler as well. Thanks to all at the Hotel Georgia for making our two days such an incredible experience!

Right at the ski resort, skiing is very convenient, ski in and ski out, the environment is very good, the front desk service is also very good, the room is cleaned promptly and cleanly every day, the basic facilities in the room are relatively complete, microwave oven, oven, refrigerator, coffee machine , water heaters, etc., you can simply eat hot food by yourself. It is very convenient and close to the town on foot. There are ski shops, supermarkets, bars, etc. I stayed for 3 days. I don’t know if it’s the spring break or the price itself is high. I didn’t know until I got the water bill after checking out. One day was 3199 Canadian dollars, and the other two days were 799 Canadian dollars. It’s convenient but expensive.

The hotel facilities are pretty good, but it's a very bad experience. I wasted 40 minutes checking in. No apology or compensation.

When I booked, I thought of a five-star hotel, and the reviews from previous stays were also very favorable. So I decided to pick it up as a two-day one-day trip to celebrate our anniversary. It is commendable that the service attitude is very good, which makes up for other shortcomings. Open the door and enter the hotel room. Of course, you can visit the surroundings. There are showers, bathtubs, cloakrooms, and terraces...all of which are spacious and comfortable. Hotel facilities include fitness room, ball room, swimming pool... and free 2-hour bicycle rental. However, in a five-star hotel, it is unimaginable that the spouts of the kettles in the rooms are full of fluffy scorpions. Maybe the people who stay in the room never use them, and the waiters ignore them. They go to the swimming pool. The small swimming pool is one-third of the pool𥚃 All the branches and leaves on the surface have no intention of falling into the water, so I had to soak in the water in the small pool with massage function. If you look closely, the water is spraying, so you don't fall into the water. Sitting on a low plane, you can see a lot of leaves floating on the water. Will not choose to stay again.