5-Star Hotels in New South Wales, Australia

We stayed at Pullman Hyde Park in Sydney during Christmas holiday and while the location is fantastic, right in the heart of the city with easy access to attractions and dining, the hotel itself feels a bit outdated. The building could definitely use some updates to match the price point. We had an issue with the toilet seat, which was oddly positioned and wasn’t able to pull it up and made it uncomfortable for my husband to use. Not a major deal-breaker, but definitely a bit inconvenient. Another downside was the lack of soundproofing in the rooms. We could hear a lot of noise from the hallway and other rooms, which made it hard to get a good night's sleep. The jacuzzi was quite small, much smaller than expected, but on a positive note, the rooftop pool was a highlight. The view of Hyde Park and the surrounding skyline was absolutely stunning—definitely the best part of the stay. Overall, it’s a decent option if you’re looking for a central location, but for the price, I was hoping for a bit more in terms of room quality and amenities.

The hotel is conveniently located, close to the beach and a popular coffee shop. The service is good and the food is good. Except for the two rooms where the automatic curtains could not be opened and took a long time to repair (probably because the hotel is not new after all, but it can be seen that the maintenance is quite good), and Ctrip booked the wrong room type, the rest is generally OK. Ctrip booked the wrong room, which is not the hotel's fault, but it does affect the experience. The hotel could not give me the room because the room type I booked was fully booked that day, but the attitude of the front desk to try to solve the issue is quite good. The hotel staff are very nice, so the overall experience is still OK.

Excellent place to stay in Sydney, a great alternative to a city hotel if you require multiple bedrooms or a kitchen. Clean serviced apartments with comfortable beds and full kitchen amenities. Our 2 bedroom had a balcony. The area “Green Square” is a tad uniform in design, prone to strong winds and a little dreary. That said, it’s very conveniently located above Green Square station which is one stop from Central and two stops from the airport so accessing all of Sydney’s major landmarks is no problems at all from this place. It has fairly decent cafes around it, lots of fast food outlets and a supermarket all within a stone’s throw. Heated pool and gym both decent. The only gripe and warning I have, especially for international tourists, is their $3 card surcharge. In this “cashless” hotel that is illegal behaviour and not permitted under Australian law. When challenged it was not applied to me as I stated I was more than happy to pay the security bond with cash. All businesses must afford you a way to pay that does not attract a fee in this country. If the owners want an extra $3 I suggest they apply it to the room rate to avoid these kinds of displeasures. Fortunately the service at reception is fine, so I did not reduce my ratings based on this unnecessarily upsetting and stupid policy the hotel has. I do hope it is scrapped as it is tacky and unnecessary charges like these detract from the service standard achieved by the competent staff employed at the hotel.

Fantastic location that is closed to everything. If you need Asian food, Chinatown is just 2 tram stops away, which is 100% walkable as well. Just note that there is no laundry room in this property, even though listing indicates that is guest laundry.

There is a train station nearby, so it is convenient for travel. There is a large supermarket and business district just a few steps downstairs, which is convenient for life. The price of accommodation is very cost-effective. The only drawback is that there is no swimming pool.

My husband and I stayed in Sofitel for 3 nights and everything was honestly 10/10. The staff are excellent - so friendly and helpful. They attended to all our needs. Special shoutout to Nia and Kla for being so friendly :) The place itself is luxurious and all the amenities were fantastic. The buffet was just phenomenal - they had everything you can ask for! One of the best breakfast buffets we have had and we have travelled all over the world. We felt spoilt for choice. We loved our stay here and definitely would highly recommend!! Oh and I can’t forget to mention that the location is super convenient surrounding Darling Harbour and Cockle Bay Wharf - had several places to eat and just an overall beautiful atmosphere.

Stayed for 13 days at Hyatt Regency Sydney and had a great overall experience. The room was compact but had everything I needed for a comfortable stay. I had a drainage issue in my first room, but the staff handled it promptly and even upgraded me to a room with a lovely view of Darling Harbour – really appreciated that gesture! The location is great – quiet enough to relax, but still just a short walk to the CBD, so it’s super convenient. One small thing to note: no dental kit was provided during my stay, so bring your own just in case. Otherwise, service was excellent and I’d happily stay here again!

Excellent location. Spacious and clean and comfortable room with good decorations. Breakfast with views to the QVB. Fitness centre and pool/sauna are part of Fitness First, which closes at 9pm. Zeta Bar and Marble Bar are not opened on Sundays.

Great location. Nice view of the museum. Nice choice of cups and mugs. Uncomfortable duvets and way too tucked. Breakfast wasn’t great, a bit disappointing for Intercontinental, not very fresh or nicely displayed as it was separated between two small rooms. And we had to wait a while for the staff to notice us and let us in, we weren’t able to choose where to sit either even though it was mostly empty. We were surprised as we had tried the M*rriot breakfast in the same neighborhood which was much better, from the quality of the products, to the selection or the way we were welcomed.

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”. Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!