Trip.com's Loyalty Program
Start Saving Now. Unlock Lifelong REWARDS
Join and instantly receive member rewards, discounts on 3,000+ hotels worldwide, and more perks.
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Trip.com Rewards
Earning rewards through our loyalty program is fast, easy, and most importantly, free!
Silver
When you sign up
Gold
Instantly upgrade with just 1 booking
Platinum
Instantly upgrade with just 3 bookings
Diamond
Instantly upgrade with just 8 bookings
Plus, all Trip.com members enjoy
Use Trip Coins Like Cash
Flight-Hotel Cancellation Guarantee
Flight Price Alerts
Emergency Assistance
Better Prices

Exclusive Trip.com Member-only Rates

More Savings
Save More With Trip Coins!
How to Earn
How to Use
Earn Trip Coins when booking hotels and flights, as well as purchasing gift cards
For every NZD 163.38 or equivalent spent, you'll earn
+25
Book flights
+80
Book hotels
+50
Buy gift cards
The higher your member tier, the more Trip Coins you earn
+0%
Silver
+10%
Gold
+30%
Platinum
+40%
Diamond
Hotels
After you complete your stay, you'll earn
80 Trip Coins
How It Works
The More You Book, the Higher You Go
Silver
Sign up
Gold
Complete 1 booking
Platinum
Complete 3 bookings
Diamond
Complete 8 bookings
Start a rewarding journey today!
or
Scan the QR code to download the app
FAQ
Member Tier Status
Trip Coins
Terms & Conditions
How does the member tier system work?
Starting in June 2023, Trip.com will be rolling out all-new standards of classification for member tiers. Member tiers will no longer be determined according to tier points. Instead, they will be determined by the number of valid bookings that were made within the past 12 months. The requirements for the number of bookings corresponding to each member tier within the settlement period are as follows:
Member TierNumber of Bookings Requirements
SilverRegister and receive
GoldAt least 1 completed booking
PlatinumAt least 3 completed bookings
DiamondAt least 8 completed bookings
Hotel bookings will be counted towards membership upgrades after your check-out has been confirmed, typically within 2–6 weeks after check-out. In some cases, it may take longer for the hotel to confirm your check-out, resulting in a slower upgrade process. Flight bookings will be counted towards membership upgrades after the flight has departed.
If there is any malicious behaviour or improper attempts to upgrade membership tiers, Trip.com will determine the results according to the risk and decide whether or not to count such bookings. Trip.com reserves the right of modification as well as all rights of final interpretation of the rules.
How long are member tiers valid for?
In April 2023, Trip.com released a new member tier validity mechanism: For users who attain a tier upgrade by completing a booking, their member tier will be extended by 1 year starting from the date their member tier changed. After this expires, we will then reset your member tier according to your settlement date. Regarding member tier validity for promotional membership trials, see the terms and conditions that are revealed at the time.
How can I advance my member tier?
On the Rewards Centre page, it will display how many bookings you still need to complete before you can upgrade to the next member tier.
Once the number of bookings you complete meets the requirements for each membership tier before the expiry date of your current membership tier, you will complete the corresponding upgrade. The specific method for doing so is as follows:
Current TierUpgrade Method
Unregistered userRegister a Trip.com account and sign in to become a Silver member
SilverComplete 1 booking within the member tier validity period to upgrade to a Gold tier, complete 3 bookings to upgrade to a Platinum tier, and complete 8 bookings to upgrade to a Diamond tier
GoldComplete 2 bookings within the member tier validity period to upgrade to a Platinum tier, and complete 7 bookings to upgrade to a Diamond tier
PlatinumComplete 5 bookings within the member tier validity period to upgrade to a Diamond tier
DiamondKeep your Diamond member tier until the following year by completing 5 bookings within the member tier validity period
Regarding the rules for the membership upgrades described above, the following two types of unusual situations may occur:
Once the new membership rules take effect starting in June 2023, we will not downgrade your member tier, but the number of bookings that you will need to complete before you can upgrade to the next member tier will be calculated according to the actual situation regarding your bookings from the past 12 months, and these may exceed the requirement for the number of bookings mentioned above. If you cancel a booking, the number of bookings you still need to complete before you can upgrade to the next member tier will increase correspondingly, and may exceed the requirement for the number of bookings mentioned above.
What are the rewards for each tier?
Starting from October 2023, Trip.com has introduced a comprehensive upgrade to its member rewards program. Members will be eligible for the following rewards based on their member tiers:
SilverGoldPlatinumDiamond
Earn Trip CoinsAccumulate Trip Coins10% More Trip Coins30% More Trip Coins40% More Trip Coins
Hotel DiscountsUp to 5% Off HotelsUp to 10% Off HotelsUp to 15% Off HotelsUp to 20% Off Hotels
No Refund Handling Fees for Trains
1 time per year, app only
2 times per year, app only
4 times per year, app only
Free Airport VIP Lounge Access
1 time per year
2 times per year
Priority Assistance for Calls & ChatsUnlimited timesUnlimited times
Plus, all Trip.com members enjoy
  • Use Trip Coins Like Cash
  • Flight-Hotel Cancellation Guarantee
  • Flight Price Alerts
  • Emergency Assistance
Rewards Terms of Use
  • Flights
    • Free Airport VIP Lounge Access
      1. Trip.com members are eligible for free VIP lounge passes within each year (January–December): 2 passes for Diamond members and 1 pass for Platinum members. If the benefits issued at the beginning of each year are not used within that year, they will expire at the end of the year. If the benefits are used to make a booking in one year, but that booking is canceled in the following year, the corresponding benefits will no longer be valid after cancellation. Due to a high volume of benefits being issued at the start of the year, there may be a 1-week delay until benefits are credited to the user's account. 2. If a user's member tier is upgraded or downgraded, the number of available VIP lounge passes will be adjusted depending on their new member tier. For downgrades, any passes that have already been used will not be revoked. However, for upgrades, the passes that have already been used will be deducted, and only the difference will be granted. 3. When booking flights on Trip.com, you can only apply this benefit if there is an eligible VIP lounge at the departure airport. The latest time to redeem the lounge access is 23:59:59 one day prior to departure. When you choose to apply this benefit, you will receive a QR code that you can use to access the VIP lounge. VIP lounge passes are not available for Flight + Hotel bookings. After booking flight tickets, you can add a VIP lounge pass to your booking through the Trip.com app or mobile website, but this is currently unavailable on Trip.com's desktop website. 4. Amenities and services, usage method, usage duration, and cancellation and change policies vary by VIP lounge. Refer to the terms and conditions of the relevant lounge for details. 5. If a user is found to have obtained passes through improper methods, Trip.com has the right to withdraw the benefit and take further action as appropriate. Trip.com reserves the right of final interpretation of this promotion.
      The rewards can only be used by the user themselves and cannot be transferred to others. If any risk is found during the issuance and use of the rewards, Trip.com may adjust the scope of bookings required for upgrades and the rewards terms and conditions.
    • Flight Price AlertsWe find low flight prices for you. Simply choose your place of departure and destination and set your target price, and we'll scan prices 24 hours a day to help you secure the best deal for your preferred flight.
  • Trains
    • No Refund Handling Fees for Trains
      1. Member Rewards i) Trip.com members are eligible for refund fee waivers as follows within each calendar year: 4 waivers for diamond tier members, 2 waivers for platinum tier members, and 1 waiver for gold tier members. ii) Members can choose whether to use a refund fee waiver at the time of booking. Once they choose to use it, refund fees will be waived for all train tickets on that booking. iii) The refund fee waiver will be effective immediately after the train tickets are issued. If tickets are not refunded afterwards, the waiver will not be returned. If tickets cannot be issued or the user cancels payment, the waiver will be returned. iv) The refund fee waiver can only be used to waive refund fees incurred when refunding tickets. It does not cover booking fees or delivery fees incurred when refunding mainland China and Hong Kong train bookings. v) The refund fee waiver can currently be used in the app only. vi) The refund fee waiver is only applicable to point-to-point train tickets for railways operating in the UK, Europe, South Korea, mainland China, and Hong Kong. It cannot be used for Taiwan point-to-point train tickets, Taiwan High Speed Rail ticket pick-up codes, Eurail passes, Italy train passes, UK Season and Flexi tickets and Railcards, bus tickets, and ferry tickets.
      2. Changes in the Number of Waivers If a user's membership tier is upgraded or downgraded, the number of available refund fee waivers will be adjusted depending on their new membership tier. Any waivers that have already been used will not be affected by the upgrade or downgrade.
      3. Notices i) Trip.com reserves the right to retract rewards and investigate the liability if it is found that waivers were obtained through illegal, fraudulent, and other improper means, as well as breach of contract. ii) The refund fee waiver can only be used by the user themselves and cannot be transferred to others. If any risk is found during the issuance and use of the refund fee waiver, Trip.com may adjust the scope of bookings required for upgrades and the rewards terms and conditions. iii) Trip.com reserves the right of final interpretation for this promotion.
  • Customer Support
    • Emergency AssistanceWe help ensure a safe and worry-free travel experience by offering a range of emergency assistance. You have access to support for unaccompanied minors, medical issues, translation services, and missing baggage.This reward is currently only available in some English locales of the app.
    • Priority Assistance for Calls & ChatsAs a top-priority member, you'll enjoy fast access to a customer support agent