Set on the edge of Hong Shan Lake in the city center, DoubleTree by Hilton Hotel Anshun is situated adjacent to the municipal government, and offers easy access to highways, the train station and airport. The Wen Temple of Anshun is within walking distance of our modern hotel in Anshun. Our friendly staffs look forward to greeting you on arrival with a signature, warm chocolate chip cookie.An ideal venue for business and leisure events, the hotel boasts a 1,200 sq. meter ballroom, eight function rooms, a 24-hour connectivity station and the latest A/V technology. In addition, 10 private dining rooms are available where clients and colleagues enjoy Cantonese and Qian cuisine. Admire stunning views over Hongshan Lake or the city through the floor-to-ceiling windows of your guest room. Watch movies on the LCD TV, check emails with Wi-Fi at the large desk, and refresh in the elegant bathroom with a range of amenities. Upgrade to an executive room or suite for exclusive Executive Lounge access, with complimentary breakfast and refreshments.Dine in style at this Anshun hotel, with on-site bars and restaurants offering an extensive variety of cuisines and settings. Start your day with a delicious buffet breakfast in the All-Day Dining Restaurant, and savor local specialties in the sumptuous surroundings of the Chinese Restaurant. Energize in the fitness center, refresh in our heated indoor swimming pool, or indulge in a relaxing spa treatment.
"The experience was pretty mediocre, and the service was particularly poor.
Firstly, the front desk service was unclear. When I was checking in, the front desk told me to wait a few minutes for them to confirm the room status. When I came back a few minutes later, the previous staff member was gone and hadn't briefed their colleague.
Secondly, after checking in, the front desk staff only said, 'The elevator is next to you.' Couldn't they at least tell me which floor the hotel rooms are on, and where and when breakfast is served? Is that too much to ask? Is it really that hard to provide this basic information? I'm not even talking about help with luggage or guiding me to my floor, but later when I was wandering in the lobby during the rain, I noticed they actually do offer that service, maybe just for members.
Finally, in the 'naughty castle' (indoor playground) on the first floor lobby, the climbing net was broken. Normally, it's a grid of fabric straps that would only allow a foot to go through at most, but several spots in the middle were torn, meaning smaller children could fall right through. My three-year-old fell right through and hit the ground, crying immediately. I know parents are responsible for supervision, and I didn't check the facility beforehand, assuming that a hotel of this size would at least have safe facilities. But I still recommend that if they're going to have an indoor playground, they should thoroughly inspect it for any safety hazards!
Lastly, the front desk efficiency was again poor. Before checking out, I left my license plate number at the front desk. They asked if we were coming back or leaving now. We replied we weren't coming back and were leaving now. They said they would register the license plate immediately. However, when we drove out, the barrier failed to recognize the car. We circled back, and it still failed. We eventually had to park in front of the hotel and communicate with the front desk again before the barrier finally recognized the car and lifted!
Objectively, the executive lounge staff were very polite, the overall food was good, the location was also good, and the hygiene was acceptable. It was just the service that let everything down!"