Hotels With bar in West Midlands, United Kingdom

"I visited this hotel recently whilst I was in the city. The staff were very friendly and helpful with getting me checked in. I was also pleased with the room itself, the bed was comfortable and the room was very clean overall, I will definitely be staying at this hotel again in the future."

"The room was clean and tidy with excellent natural light. The mattress was just right – not too soft, not too firm – leading to a great night's sleep. The front desk staff were very welcoming, and getting around the area was convenient. Overall, it's fantastic value for money, and I highly recommend it!"

"The hotel is perfect for tourists who want to transfer from Birmingham to another city. All equipment is perfect and advanced and the cost is reasonable. HOWEVER, the female receptionist is very rude and irritable, when I checked in with her, there’s the same name as me booked this hotel and I just double checked the days and whether I booked the breakfast or not she showed her impatience and rudeness."

"The location is excellent, just a two-minute walk from the train station. The facilities are about what you'd expect for the price. However, the cleaning felt a bit sloppy; I could still see my own hair in the shower on the second day. The hotel restaurant was very bad. I do not recommend this hotel."

"It was quite noisy outside the hotel, and the air conditioning seemed to be broken. It's great value for a family of four, and there are lots of Hong Kong-style food options nearby. However, the hotel doesn't provide hairdryers, and the bathroom tends to get wet easily. I recommend bringing your own hairdryer."

"This hotel was fabulous, definitely recommend the stay. Staff are friendly, rooms kept clean, lots of things to do if you do not want to travel outside the hotel. Would 100% recommend this hotel for anyone who is looking for the perfect break."

"Genting Hotel is a highly rated hotel known for its excellent location, modern rooms, and direct access to Resorts World, the NEC, and Birmingham Airport. Guests generally praise the cleanliness, facilities, and friendly staff, although some feel the room rates and extra charges are expensive. Overall, it is a comfortable and convenient choice for both business and leisure travelers."

"I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina"

"This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed ."

"Staff friendly and welcoming. They kindly arranged a complimentary birthday treat in the room. Grateful for that. Room was clean, spacious enough with 2x double beds. Bathroom With shower clean. Breakfast was lovely. Really enjoyed our stay."