Comfortable stay in a relatively recently refurbished room. Room was quiet, heating worked well in winter, shower was powerful. Car park plenty of spaces. Location next to A2 is great if driving, plus 10-15min walk to Bexley train station for overground train to central London. Breakfast buffet was adequate, although coffee could be better. Would be ideal if trip could do a deal so IHG Rewards status recognition & points earning was available.
The staff was invaluable and friendly. The rooms are spacious and clean. The open plan area is inviting to lounge around and have a drink or bite to eat.
The sauna and steam room were great for unwinding after a long trip, and the food was reasonably priced and good quality. The location is not hard to get to, but a long walk from Hayes and Harlington station should you get the Elizabeth line. You would need a taxi or bus to access the hotel.
Hotel near Stratford,London1.2% of visitors choose this area
瘦瘦弱的猛男2025.02.10
The rooms were modern, clean, and well-equipped with everything needed for a comfortable stay. The bed was particularly comfortable, ensuring a great night’s sleep. Staff were friendly, professional, and always happy to help with any requests.
One of the highlights was the easy access to shops, restaurants, and transport links. Whether you’re in Stratford for business or leisure, this hotel is a great choice.
Highly recommended!
The room facilities are indeed high-end and exquisite, and the bed is very comfortable
The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin).
However, the service feels not as warm and sincere as Wenhua
The hotel is within a short walking distance to: good eateries, shops and the train station to Central London. There are ample parking spaces at ~10pounds/ day for hotel guests. This older hotel has comfortable, spacious rooms but a quirky shower head (aim at the wall as you shower to avoid flooding the bathroom).
Early departure from Heathrow Airport Terminal 4? This is the place to be!!!!
The Holiday Inn Express is located in the same building as the Crowne Plaza: upon entering you go left for the Crowne and right for the Holiday, but you share the same atrium area and so you could really sleep in the cheaper hotel room and have a drink in the more fancy lobby… I think! I haven’t tried because we were traveling with the kids and just wanted a rest.
Breakfast is included and starts 6.30am even on the weekend so the kids were fed before we walked through the fully covered corridor into Terminal 4 in less than 5 min.
It’s absolutely genius and the rooms are modernised too, so no complaints here!!
If you’re going to Wembley for a concert it’s 10/10. Has everything around from supermarkets, food, shopping and station is less than a 5 minute walk. From Euston is around 45 minutes travel. Place is very clean and modern. Spacious and comfy. Vents a little too dusty tho and water pressure could be stronger.
Hotel near Walthamstow,Waltham Forest100% of visitors choose this area
AAnonymous User2023.09.05
Friendly hotel, location is a little difficult by public transport but it’s near a big Sainsbury’s for supplies. Everything else matches the HIX brand standards. Fast and efficient check in.
I had a comfortable nights sleep in king size double bed/r , which was to my satisfaction .
Reception staff were courteous and other staff working around the hotel were also polite and friendly. I would stay there again and recommend .
Very Good
142 reviews
8.3/10
Price from
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8.2/10
Very Good
TTan24The location is ideal to get to T5 Heathrow Terminal using the POD transport. The staff was very friendly and helpful. The hotel is quite big and there seem to be lots of parties happening. The bar is a sports bar and you can enjoy drinks and food. The corridors are very long. The hotel furniture and interior are a bit outdated, but for a short stay it's ok.
LLozzzzLocation perfect, service good, need to preauthorise a £50 surcharge when you check in incase they need to charge you for damages, but you don’t get that back until up to 14 days after you check out which is annoying - could be handled a different way.
Bed is the worst part of the place, it’s as hard as a rock, I wouldn’t come back for that reason. Aside that, value is okay.
GGuest UserThe hotel is within a short walking distance to: good eateries, shops and the train station to Central London. There are ample parking spaces at ~10pounds/ day for hotel guests. This older hotel has comfortable, spacious rooms but a quirky shower head (aim at the wall as you shower to avoid flooding the bathroom).
PPulstarCheck in was super smooth and very friendly. The room itself was small, but big enough our needs for the week.
The staff were nice, but not very aware of surrounding issues.
My son got locked in the downstairs toilets and was screaming and screaming and not one member of staff moved an inch until my wife went looking for him, only then did the staff on reception move to see what was wrong, unfortunately that left a nasty taste in my mouth as it showed me a clear lack of care towards not only customers but to children.
The rooms were clean and tidy, it did take 5 nights for the bedsheets / duvet covers to be changed, they were made daily but not swapped for fresh ones.
Towels were plentiful and swapped daily tough.
The daily breakfast was nice with a selection of fresh fruits, cereals and croissants, They also had a selection of hot food such as sausage, bacon, mushrooms, scrambled egg and even vegan sausages if you like them. My only complaint was the scrambled egg were not seasoned at all and required quite a lot of extra seasoning.
You could also make fresh toast with a selection of different jams and Nutella. And also get fresh coffee, tea or hot chocolate, although each day one of the 2 machines were broken, it seemed to change each day.
They also had fresh orange and apple juice, But the machine seemed to be broken quite alot of the time and they provided it in small dispensers, unfortunately these tasted watered down.
Overall the room is nice, decent breakfast, pretty good location and the price not that bad but I expected a bit better.
GGuest UserDisappointed by the room availability as my room was given to someone else due to technical error however despite the issues the duty manager tried her best to accommodate providing us with complimentary stay (still waiting refund) and complimentary food.
Hopefully next time the kids and i are able to stay in the junior suite 🙏🏼
GGuest UserA new hotel located right next to Euston station. Also very pleasant to walk towards the heart of London. Rooms small but comfortable. Clean. Beds comfortable. Staff helpful.
Only imperfection - lifts too brightly lit. Not exactly comfortable when returning to the rooms at night.
No luggage storage at the hotel; but got a shop right next to it, costing 10 pound per piece of luggage, operating till 7pm.
王王妤暄Manager of this hotel didn’t know how to solve guests problem but kept saying she didn’t work that day so she didn’t have responsibilities to solve. Also, her attitude was really bad. I wouldn’t recommend stay here, if you want to have a nice holiday in London. The staff of this hotel will ruin your day. DO NOT STAY HERE!
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
__TS***xoLocated in Earl’s court which i love how convenient it is to many places in central london. Just 30mins from heathrow straight with Piccadilly line! The tube station n a bus stop is just 3-4mins walk away up on high street. Thats also where many shops n restaurants, cafes & supermarkets located at!
I book this hotel last min so im totally satisfied with the good price. My solo room located on 1st floor, although they hv lift, the room i was assigned still requires extra 10steps of stairs as u see on last pic. But im ok with that. N the room is very tiny but it got everything i need for a three night stay, window, heater, full length mirror, hangers, clothes rack, kettle, tea n coffee, shower gel n shampoo, tv etc. Also one thing i appreciate a lot is how nice the shower is, it has enough water pressure n hot enough for a winter time like this. Its my best time to relax after a long day before bed and keep me warm. Absolutely hv no complaint haha oh n their wifi is stable n staff is friendly for troubleshooting wifi setup :]
Oh n make sure u check out the masala shop n asian market close! They offer a wide range of food n drinks choices :]
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