Posted on May 31, 2026|2 Single Standard And Extra Bed
Travel Bug QueenAbsolutely fantastic stay at this fab hotel, beds super comfy, great location close to the airport, and the best thing about this hotel is the scrumptious breakfast buffet, where ever need is catered for. So much choice and food is of excellent quality and served hot.
This hotel is our go to when we fly out from Heathrow the following day.
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Price per night from:THB 2,129
Posted on Dec 3, 2024|Queen Room
Guest UserWe always stay here, but on this occasion I wasn’t very happy as the bedsheets/pillow case smelt damp. And the door hinge was loose which made it feel unsafe. Room was swapped in the ended so I’m happy about that.
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Price per night from:THB 2,972
Posted on Oct 5, 2025|Academy double Room
Guest UserLovely hotel and staff were very friendly and helpful - they kindly let us check in 2 and a half hours early as our rooms were ready which was very kind. However, there were some issues: terrible signal (but there is free wifi so not too bad); we paid for buffet dinner and it was not good, do not recommend at all; the cleaning staff knocked on my door at 9:45am shocked that I was still in my room (checkout is 11:00am) then asked when I was leaving (felt inappropriate and that I was being rushed as she was waiting at the end of the hallway for us to leave); lights in the room were very weak; the shower took over 5 mins for water to turn on and was not strong (not ideal was washing long hair). My family an I would not choose to stay here again unfortunately as there are many other hotels in the area for similar price. Windsor was lovely (would visit again) but there is nothing to do in old Windsor or anything near the hotel, so you are reliant on the hotel or uber.
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Price per night from:THB 3,203
Posted on Aug 4, 2025|Deluxe King Room
Guest User
Pros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
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Price per night from:THB 5,012
Posted on May 30, 2026
Guest UserThe hotel facilities are outdated and have an unpleasant smell. The staff were satisfactory; they promptly called a technician to fix the shower pipe and drain issues. Thankfully, it was just for one night, so we managed. Although the location is a bit far from Windsor Castle, the price was cheap. I guess it balanced out in the end.
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Price per night from:THB 2,207
Posted on Mar 17, 2025|Executive Twin Room
OllieSFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
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Price per night from:THB 3,438
Posted on Jul 2, 2025|Standard Room with 2 Single Beds
Guest UserThe hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
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Price per night from:THB 4,007
Posted on Apr 21, 2026
Clairey73
A great hotel, close to the motorway for the night before arriving at Heathrow for early morning flight. Only 3 days before arriving, I received an email stating that the car park for the night would be £7.50 for the night. Unfortunately none of this was mentioned in the booking, be aware that there is a car parking charge overnight
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Price per night from:THB 1,810
Posted on Apr 20, 2026
Guest User
I had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard.
I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay.
Overall, a great experience, and I would highly recommend this hotel.
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Price per night from:THB 2,398
Posted on Jul 9, 2025|Club Double Room
Guest UserIt was excellent, our room was quite large and was very clean and tidy. The staff at the service desk were very helpful if you needed anything. The location is awesome, right on the Thames river, close to everything, Windsor Castle, pubs, restaurants and shopping.
The best was our view out our bedroom window of Windsor Castle. It was stunning. Thoroughly enjoyed our stay here.
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Price per night from:THB 5,150