"It was my husband's 40th birthday. Although it was technically the off-season, we paid 4,500 for a two-night stay. I mentioned the birthday in advance, but they said they don't provide birthday perks if it's within three days of the actual date. They did give us a bottle of wine, but we later found out that every guest is entitled to two drink tokens upon check-in, which we never received. Basically, the ”gift” bottle was just what we should have gotten with our tokens anyway, yet the hotel tried to pass it off as a special courtesy. Besides, neither of us drinks much, so the minibar liquor and the complimentary wine were pretty pointless to us. The welcome fruit wasn't very fresh either; the grapes, in particular, looked like they had been sitting out for ages, almost like leftovers from someone else.
Check-in time is officially 15:00, and we arrived right on time at 15:00. However, we were told the room wasn't ready yet—a first for us. They offered two cups of coffee as compensation, but honestly, we didn't want coffee or alcohol at that moment. The lobby lounge only served alcohol and coffee; when we asked for soft drinks, we were told they didn't have any. We ended up having two dirty lattes and felt like throwing up. We went out for a stroll and didn't return until an hour and a half to two hours later, when we were finally able to check in.
Breakfast at the hotel is provided via vouchers. There were cakes available, but no coffee—you had to buy it at the lobby bar, but the bar wasn't even open early in the morning. That made no sense. The gym offers complimentary drip coffee, but you have to go down to the basement level. The hotel replenishes snacks, wine, and beverages daily, but the drinks are mostly club soda. Toiletries, body lotion, and bath sponges are provided daily. At one point, they asked if we needed anything replenished. We didn't need the complimentary wine or soda, so we just asked for an extra bath bomb. I really don't know what else the hotel could offer us; asking that question felt pointless. If you want to give something as a gift, just give it. I figured whatever they sent would probably just be more body lotion—what am I going to do with all that body lotion? Instead, they were all stingy and hesitant, asking us what we wanted. I've seen posts about other hotels in this price range where the welcome gifts actually come in a proper gift box. Also, they didn't mention whether the slippers were complimentary; we only found out we could take them after asking.
On our last day, we left the hotel at 7:30, yet past 9:00, they messaged to ask if we wanted to extend our stay. We didn't need an extension; what we needed was to check in on time or early. If they really want to provide good service, they should at least ask about the guests' flight schedules beforehand to know if they're arriving early or leaving late. Later, they brought up storage services and how the Aranya resort pass is valid for 24 hours—what good is that to us? They would have been much better off asking about our itinerary in advance so our room could be ready sooner. When I ignored their messages later on, they offered to mail me a gift instead, which turned out to be—you guessed it—two more bottles of body lotion... I took a look and ended up asking for a kids' toiletries gift set instead. Seeing posts on Xiaohongshu about what other hotels offer as check-in perks and welcome gifts just made me even more mad. So stingy. Not everyone loves drinking as much as the hotel owner does, yet they force unnecessary items on you.
Finally, regarding the hotel shuttle: it doesn't go to Phase 9, and the shuttle bus runs every 40 minutes. After going to Phase 9, we planned to head back to the hotel to use our dinner vouchers (dinner service ends at 20:00). Around 19:15, we headed back, took the resort shuttle and the 2-yuan bus to Suka Hotel, and called the hotel to pick us up. Along the way, we picked up two or three other groups of guests where the bus arrived before the guests were even there, plus we had to wait around while some guests didn't answer their phone calls after multiple attempts. We didn't get back to the hotel until 19:56. We rushed to the restaurant to grab whatever was left, but by then, there was hardly any food left.
That said, I did like the hotel's interior design, aesthetics, and facilities. But the service makes it feel like an ordinary guesthouse. Honestly, some guesthouses in this price range probably offer way more welcome souvenirs."