__WeChat227052****I planned to spend my birthday at an amusement park. After comparing Disneyland and Chimelong, I ultimately chose the Chimelong Spaceship Park package for the off-season after the summer vacation. At 1098 RMB for two days and one night, including breakfast for two, it was an incredibly good value. I'd stayed at the Penguin Hotel twice before, but this time, for a romantic getaway, after much deliberation, we chose the Hengqin Bay Hotel. Overall, it was good, and I might return for a general vacation, but not for a birthday again. Here's why:
First, birthday amenities need to be booked in advance. I checked in on September 19th and had booked the room decoration service a week prior. I also confirmed with the front desk on check-in day. Luckily, I got the room at 11 AM, and the staff said it had been upgraded and decorated. I even planned to record myself opening the door, but there was nothing. When I asked the birthday concierge, they said it hadn't been decorated yet because many people needed decorations these past few days (clearly an excuse). I suggest that when guests pick up their room, staff could explain this in advance, at least to manage guest expectations and avoid disappointment.
Second, I hope they can learn from Disney in terms of emotional value. Whether it's children, adults, or seniors, everyone who comes to a theme park wants to feel like a child. I was given a birthday badge, and online it said that staff in both the park and the hotel would wish me a happy birthday. I always wanted to see if it was true, and the result didn't disappoint – most staff really acted like they didn't see it 😂. The only two exceptions were two male staff members – one male staff member at the Spaceship Park even gave me a small fan; the other was at the group birthday party on Saturday. I was curious how to get those small birthday hats, and a female staff member said they were only for reservations. Another male staff member quickly reacted by handing me a small hat and saying 'Happy Birthday.' Finally, even taking a photo with Kaka required a reservation... I hope you can clearly state any age restrictions for birthday amenities.
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