Apartments in Gauteng, South Africa

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

The apartment was clean and very spacious, we enjoyed our stay there, however there was not enough towels for 4 guests.

The service is top notch. If not for the security features which are too manual esp for non driving guests. Should at least consider the smart cards option maybe. Otherwise it's a home away from home.

Excellent location and great apartment! We will definitely stay there again!” Things I like The location is perfect, close to shops and restaurants. The apartment is very clean and well equipped with everything we needed. The security is excellent . The Host was great and responded quickly and efficiently to any questions or queries we had.

An amazing place with great rooms, even standard rooms are cosy, beautiful sufficient and practical. Room windows are not boring. In all the rooms I have stayed windows were always looking at an interesting view be it the roundabout with the sculptures, the sunrise lights and mirroring in other buildings, the main-street-looking-at-the-sun ******, or looking down to the pool or to the vibration the restaurants in the _plaza_ exuberate. Not to mention all other general details such as location, etc.

Very nice hotel with very helpful staff, clean and massive rooms. Loved the aesthetics and direct access to the Nelson Mandela and Santon City Malls which was ideal. Also close to the food courts in Nelson Mandela Mall which are Halaal and 1 min from the elevator which is ideal especially with family.

It was a great stay. The staff are extremely friendly and helpful. They go the extra mile to ensure you have a pleasant and comfortable stay. The rooms were very clean and had everything required. The only things not provided were hairdryers and iron, the staff mentioned that those had been stolen in the past and its understandable that they no longer provide those. It was better than the pictures provided online. We stayed in the 3 bedroom which was 2 apartments with interleaving doors. They were very spacious. The rooms and bathrooms appear very luxurious however there are small updates that could really elevate the anesthetic such as the taps were lose on the sinks, areas of paint chipping off walls in the bathrooms, the sofa was a bit old and not very comfortable and the kitchen cupboard doors needed refurbishing. Otherwise excellent stay. I need to especially mention the lady working at the front desk who was extremely helpful in organizing a shuttle for us to the airport.

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

The apartment was clean and very spacious, we enjoyed our stay there, however there was not enough towels for 4 guests.

The service is top notch. If not for the security features which are too manual esp for non driving guests. Should at least consider the smart cards option maybe. Otherwise it's a home away from home.

Very nice hotel with very helpful staff, clean and massive rooms. Loved the aesthetics and direct access to the Nelson Mandela and Santon City Malls which was ideal. Also close to the food courts in Nelson Mandela Mall which are Halaal and 1 min from the elevator which is ideal especially with family.

It was a great stay. The staff are extremely friendly and helpful. They go the extra mile to ensure you have a pleasant and comfortable stay. The rooms were very clean and had everything required. The only things not provided were hairdryers and iron, the staff mentioned that those had been stolen in the past and its understandable that they no longer provide those. It was better than the pictures provided online. We stayed in the 3 bedroom which was 2 apartments with interleaving doors. They were very spacious. The rooms and bathrooms appear very luxurious however there are small updates that could really elevate the anesthetic such as the taps were lose on the sinks, areas of paint chipping off walls in the bathrooms, the sofa was a bit old and not very comfortable and the kitchen cupboard doors needed refurbishing. Otherwise excellent stay. I need to especially mention the lady working at the front desk who was extremely helpful in organizing a shuttle for us to the airport.

Good amenities, clean room, friendly service. Great location

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

It was a great stay. The staff are extremely friendly and helpful. They go the extra mile to ensure you have a pleasant and comfortable stay. The rooms were very clean and had everything required. The only things not provided were hairdryers and iron, the staff mentioned that those had been stolen in the past and its understandable that they no longer provide those. It was better than the pictures provided online. We stayed in the 3 bedroom which was 2 apartments with interleaving doors. They were very spacious. The rooms and bathrooms appear very luxurious however there are small updates that could really elevate the anesthetic such as the taps were lose on the sinks, areas of paint chipping off walls in the bathrooms, the sofa was a bit old and not very comfortable and the kitchen cupboard doors needed refurbishing. Otherwise excellent stay. I need to especially mention the lady working at the front desk who was extremely helpful in organizing a shuttle for us to the airport.

Good amenities, clean room, friendly service. Great location

I visited TL a few times and I’d like to just make a few notes based on my own experiences. Readers discretion is advised! Firstly this building is state of the art with the newest of technology & the views are UP there next to God! 😃 The apartments come in 3 colour schemes and have marvellous marble table tops and flooring! I have stayed in 3 different residential apartments so I know they definitely changed a few elements as they went up each floor.. The 2 bedroom apartment was fully equipped. The only hack upon sitting in the living room is that you will think the remotes don’t work because the decoder is closed in the tv stand drawer and has to be opened when you operate the tv ( I don’t think they thought much about that element when they ordered the tv stands as it’s an element that kinda makes the ergonomics in the space look weird) Long story short, I had to call reception for assistance only to find that the trick is just to open the drawer .. and then bam.. TV starts working! 😕 -I mention this because it’s definitely happened to someone else! I can bet on that! One little personal touch that I loved is that the cloths in the bathroom were wrapped in a lavender stick which is quite refreshing for hotel towelling that is used time and time again! ( I’m yet to still come across a hotel that bothers to put sta-soft on their hotel towels 🤔) - weirdly I only found this on the apartment in the 31st floor and it was sad to see that this doesn’t occur in the 26th floor! Hehehehe ... “we getting lazy in housekeeping as we move up the floors aren’t we ?! 👀 “ Speaking about the housekeepers.... they are loud. Will answer phones while cleaning and their behavior was very unbecoming as they get especially excited if the other room in the apartment is not used as it’s less work for them (which I understand) but it doesn’t come as very professional when said out loud. One of the bathrooms had a drain on the floor next to the shower door that really gave off a bad peel smell. I don’t know if they are aware of that or have any intention of fixing it though but it would be bad to make guests sleep through that kind of problem and expect a great review. I remember just blocking the drain with the bathroom bin but it was a bit frustrating as it got in the way of the door of the toilet. They definitely did not have this kind of a problem on the 26th floor though so I don’t know if it’s an oversight when they were tiling as they moved up the floor. The air conditioning control in the 26th floor is conviniently placed near the bedside light whilst the controls on the 31st floor is by the door of the room.. a bit of hack to get up and switch things on an off by the door if you ask me.. Also , Whyyyyyyyy is there no bed turnover service with chocolate on the pillows in the evening???? I thought the idea is to pamper guests 😌 Or better yet just a lovely fruit basket to welcome guests in the apartment (or wine for that matter) 😤 - I’m starting to thin

I have just stayed there for 8 nights and had major reservations when reading the reviews. I’m happy to report that my stay was fantastic. That staff were great. The internet was quick and stable. The towels were clean and fluffy. The water pressure was strong and the apartment was clean. I’m glad I trusted my instincts and gave them a chance. A very nice stay indeed. Well done!!!

During our recent stay at the hotel, my expectations were unfortunately not met, largely due to what I found to be significant oversights and, at times, concerning behavior from some members of the hotel staff. As someone who has had the privilege of traveling to over 76 countries and has been a guest at numerous top-tier hotels worldwide, I believe I have a comprehensive understanding of the standards that one should anticipate from establishments that pride themselves on excellence in hospitality. The experiences that stood out during my stay were not in line with these standards. From the onset, the reception was less than warm. While I understand that everyone can have an off day, in the hospitality industry, it's paramount to ensure that guests feel welcomed and valued. Regrettably, this was not the impression I received. Further, there were several operational glitches that marred the experience. For instance, our room service orders were either delayed significantly or mixed up on more than one occasion. Additionally, basic amenities that one would expect to be replenished daily, such as toiletries and towels, were often overlooked. These might seem like minor issues in isolation, but when combined, they paint a picture of a system that is not functioning as seamlessly as it should be. Moreover, during our interactions with the hotel staff, there were instances where their behavior left a lot to be desired. Professionalism, in my opinion, extends beyond just performing one's job duties—it encompasses how one communicates, addresses concerns, and ensures that guests are having the best possible experience. On several occasions, when we raised concerns or made requests, the responses we received were either dismissive or lacked the necessary urgency. This was not only surprising but also disheartening, considering the reputation of the hotel. Furthermore, the general ambiance of the hotel did not resonate with the relaxing and refreshing experience one would expect. Whether it was the noise levels in the common areas, the upkeep of the facilities, or the lack of attention to detail in areas such as dining or leisure activities, the overall feel was that of a place that was not operating at its peak potential. Now, I do not write this review with the intention to disparage but to provide feedback that could be constructive. The foundation of the hospitality industry is built on the experiences and feedback of its patrons. While the physical aesthetics of a hotel play a role in its appeal, it's the intangibles—like service quality, staff behavior, and operational efficiency—that truly define a guest's stay. Given my extensive travels and experiences, I found the current state of affairs at this hotel to be notably different from the premier service I've grown accustomed to at other renowned establishments. I believe that potential guests should be aware of these issues, as they could impact the quality of their stay. Moreover, I sincerel

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?