Apartments in Special Capital Region of Jakarta, Indonesia

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Closest hotel to Istora Senayan - was there for the Indinesia Masters which a short walk away. No complaint about the hotel being a fairly old hotel, spacious room , always greeted with a smile The food from the Room Service can be improved

Stayed 2N in a 1BR (Rm # 2201) - the worse accommodation I've encountered in Jakarta where reputable hotel chains I've stayed before are always clean and pleasant. The stay looked unpromising upon getting the key cards in a very well used and yellowish looking jacket (ok, forgivable if is a sustainability effort in a post covid world and in a property where hygiene and decent upkeeping is obviously of lower priority perhaps?) Things started going downhill after I stepped out of the lift to be welcomed by the mouldy patch and peeling paint on the common corridor walls and ceilings. More to dislikes upon stepping into the room: - First impression is that it hasn't been in used for a while with blast from 80s decor - Strand of hairs on the sink top, bed, desks... everywhere in plain sight - Very used and dumpy looking sofa that doesn't felt too clean - Bedsheet isn't too clean with prominent old stain when you flip over the quilt - Old and dirty looking dryer with few packets of partially used washing powder - Yellowish looking switches with dirt and grime collecting around the corners - Standing shower isn't working as is leaking at the back with weak pressure - Balls of dust and peeling paint could be seen everywhere in the room - Wall and ceiling paints were peeling off here and there - Rain water could seep through the living room window causing the floor around the window to be wet - Final straw was the dirty and smelly fridge causing the lapis legit I bought from nearby Mandarin Oriental to reek of a terrible and unwholesome freezer stench Horrible, not recommended and a total rip off at S$250++ per night!

Service was top-notch! From concierge to housekeeping, every service point was exceptional! Commendable mention goes to Arsyad from Front Desk who assisted us at every turn... From helping us sort out an area to meet our Local team to helping us with our odd requests... He did it all with a smile and made us feel welcome and safe with his warm personality... The 17th floor Housekeeping from May 28 to June 2nd was also incredibly attentive... My room was always how I wanted it without my need to inform them... Property itself is clean, well-maintained, and they were careful with the sanitising as we exit the pandemic... Unfortunately it misses on 5 star as there was no room service available for when we were hungry and weren't wanting to Grab food... Otherwise it is truly hard to fault this property... Keep up the 5* service!

Wow, this hotel and all the amenities were amazing. I stayed for one night with my entire family. The room was very spacious; I felt comfortable spending time on the room's balcony with my family. I truly appreciated its interior, which made us all feel comfortable throughout our overnight stay. Our staycation experience with the family was incredibly pleasant due to the kind staff, one in particular who stood out and I got to know her name Ms. Becca she went above and beyond to help us organized everything. We were warmly welcomed by her, making the RA Suite feel like home. I hope to have the opportunity to visit this beautiful place again; it was absolutely worth every penny!❤️

The unit are spacious, Our room Accessible from -Room-Toilet-Living room-Kitchenette, easy to Push/pull our luggages, Highly recommended to any Personal shoppers from outside country to stay here, Huge room to keep big luggages and boxes! i like the idea of drinking water are refillable using the big bulk drink bottle dispensers. One of the front of house employee named ”Chevas” went over beyond to help make our stay safe & enjoyable. Check out on Thursday 16th Feb 23 - all the front desk staff that working on that time extremely hospitable (Please give your staff awards!) and Chevas is one of the top notch! Incredibly helpful gentleman. I had an issue in the first day i came, Express my dissapointment with one of the Front of house employee ”Chevas” Very nice & soft spoken guy! FAST FORWARD - Immediate action from him, Thank you Chevas for sorting out our issues so quick.. Thank you to you and other employees -GYM wise.. I think needs hotel WIFI that automatically connected. Location wise from my point of view, need to put a big signage (Citadines sudirman) from the big road- The entrance quite confusing. Overall Awesome place! Fair value of money, So this was a big plus Will definitely come back again for another relaxing, quite and peace time on this apartment in one of the busiest city. i will recommend this hotel/apartment to my colleagues. who wanted to travel to Jakarta Mr Heri & Mrs Heri (Bandar Seri Begawan)

It was a pleasant surprise to find that this is a service apartment hotel. The location is very central and much better value than the KW Marriott and Ritz Carlton nearby. My unit had an all in one washer (worked just fine) and they provided laundry detergent as a standard amenity. The fitness center is small but good and the outdoor pool is 25-30 meters. My only disappointment was that the towels by the pool were always gone when I arrived, but I just brought one from my room. Breakfast is small but has a nice selection of everything. The property has a small shopping platform with a small supermarket, Starbucks, a bakery, a SEA restaurant and a nice western restaurant with good wine.

Great newly refurbished service apartments. Stayed in Jan 2020 room 1205 I believe. Massive flat with maid entrance, room, shower. Main apartment had large dining/living room, bedroom, drying/extra room and bathroom with tub. Small kitchen with rice cooker and room with washing machine. Complementary breakfast on top floor with indoor and outdoor seating. You can take your breakfast to your room. Waffle/egg station. Two gym rooms one with machines and one with weights, spa and pool. Small shop and function room Hotel is close to Lotte shopping centre with cinema etc. The best thing for me was the washing machine, clothes horse and ironing board I always appreciate when I can run a machine and not fear for how my clothes are handled.

During my recent stay at this hotel, I was pleased to find that they provided international adapters for charging phones. This thoughtful amenity alleviated any concerns I had about charging my devices, ensuring a hassle-free and comfortable experience. The availability of international adapters is a testament to the hotel's attention to detail and consideration for the needs of their diverse clientele.

We moved from India to Jakarta in Oct last week. We choose Fraser Residence Menteng because of its proximity to my husband's office and feedback received from our friends From Day 1 , Mr.Ahmad Prayoga Ristono (Yoga) has been providing house cleaning services to us. He is highly professional, sensitive and meticulous in his job. One day I wanted to light candle to GOD. I didn't have a matchbox. He gave me a lighter. I didn't know how to use it. He searched for a matchbox in no time and got for me. Like that he understands my house hold needs and fulfills them quickly. A trustworthy, reliable professional. I wish him good luck in his future endeavors

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Closest hotel to Istora Senayan - was there for the Indinesia Masters which a short walk away. No complaint about the hotel being a fairly old hotel, spacious room , always greeted with a smile The food from the Room Service can be improved

Stayed 2N in a 1BR (Rm # 2201) - the worse accommodation I've encountered in Jakarta where reputable hotel chains I've stayed before are always clean and pleasant. The stay looked unpromising upon getting the key cards in a very well used and yellowish looking jacket (ok, forgivable if is a sustainability effort in a post covid world and in a property where hygiene and decent upkeeping is obviously of lower priority perhaps?) Things started going downhill after I stepped out of the lift to be welcomed by the mouldy patch and peeling paint on the common corridor walls and ceilings. More to dislikes upon stepping into the room: - First impression is that it hasn't been in used for a while with blast from 80s decor - Strand of hairs on the sink top, bed, desks... everywhere in plain sight - Very used and dumpy looking sofa that doesn't felt too clean - Bedsheet isn't too clean with prominent old stain when you flip over the quilt - Old and dirty looking dryer with few packets of partially used washing powder - Yellowish looking switches with dirt and grime collecting around the corners - Standing shower isn't working as is leaking at the back with weak pressure - Balls of dust and peeling paint could be seen everywhere in the room - Wall and ceiling paints were peeling off here and there - Rain water could seep through the living room window causing the floor around the window to be wet - Final straw was the dirty and smelly fridge causing the lapis legit I bought from nearby Mandarin Oriental to reek of a terrible and unwholesome freezer stench Horrible, not recommended and a total rip off at S$250++ per night!

Service was top-notch! From concierge to housekeeping, every service point was exceptional! Commendable mention goes to Arsyad from Front Desk who assisted us at every turn... From helping us sort out an area to meet our Local team to helping us with our odd requests... He did it all with a smile and made us feel welcome and safe with his warm personality... The 17th floor Housekeeping from May 28 to June 2nd was also incredibly attentive... My room was always how I wanted it without my need to inform them... Property itself is clean, well-maintained, and they were careful with the sanitising as we exit the pandemic... Unfortunately it misses on 5 star as there was no room service available for when we were hungry and weren't wanting to Grab food... Otherwise it is truly hard to fault this property... Keep up the 5* service!

Wow, this hotel and all the amenities were amazing. I stayed for one night with my entire family. The room was very spacious; I felt comfortable spending time on the room's balcony with my family. I truly appreciated its interior, which made us all feel comfortable throughout our overnight stay. Our staycation experience with the family was incredibly pleasant due to the kind staff, one in particular who stood out and I got to know her name Ms. Becca she went above and beyond to help us organized everything. We were warmly welcomed by her, making the RA Suite feel like home. I hope to have the opportunity to visit this beautiful place again; it was absolutely worth every penny!❤️

The unit are spacious, Our room Accessible from -Room-Toilet-Living room-Kitchenette, easy to Push/pull our luggages, Highly recommended to any Personal shoppers from outside country to stay here, Huge room to keep big luggages and boxes! i like the idea of drinking water are refillable using the big bulk drink bottle dispensers. One of the front of house employee named ”Chevas” went over beyond to help make our stay safe & enjoyable. Check out on Thursday 16th Feb 23 - all the front desk staff that working on that time extremely hospitable (Please give your staff awards!) and Chevas is one of the top notch! Incredibly helpful gentleman. I had an issue in the first day i came, Express my dissapointment with one of the Front of house employee ”Chevas” Very nice & soft spoken guy! FAST FORWARD - Immediate action from him, Thank you Chevas for sorting out our issues so quick.. Thank you to you and other employees -GYM wise.. I think needs hotel WIFI that automatically connected. Location wise from my point of view, need to put a big signage (Citadines sudirman) from the big road- The entrance quite confusing. Overall Awesome place! Fair value of money, So this was a big plus Will definitely come back again for another relaxing, quite and peace time on this apartment in one of the busiest city. i will recommend this hotel/apartment to my colleagues. who wanted to travel to Jakarta Mr Heri & Mrs Heri (Bandar Seri Begawan)

It was a pleasant surprise to find that this is a service apartment hotel. The location is very central and much better value than the KW Marriott and Ritz Carlton nearby. My unit had an all in one washer (worked just fine) and they provided laundry detergent as a standard amenity. The fitness center is small but good and the outdoor pool is 25-30 meters. My only disappointment was that the towels by the pool were always gone when I arrived, but I just brought one from my room. Breakfast is small but has a nice selection of everything. The property has a small shopping platform with a small supermarket, Starbucks, a bakery, a SEA restaurant and a nice western restaurant with good wine.

Great newly refurbished service apartments. Stayed in Jan 2020 room 1205 I believe. Massive flat with maid entrance, room, shower. Main apartment had large dining/living room, bedroom, drying/extra room and bathroom with tub. Small kitchen with rice cooker and room with washing machine. Complementary breakfast on top floor with indoor and outdoor seating. You can take your breakfast to your room. Waffle/egg station. Two gym rooms one with machines and one with weights, spa and pool. Small shop and function room Hotel is close to Lotte shopping centre with cinema etc. The best thing for me was the washing machine, clothes horse and ironing board I always appreciate when I can run a machine and not fear for how my clothes are handled.

During my recent stay at this hotel, I was pleased to find that they provided international adapters for charging phones. This thoughtful amenity alleviated any concerns I had about charging my devices, ensuring a hassle-free and comfortable experience. The availability of international adapters is a testament to the hotel's attention to detail and consideration for the needs of their diverse clientele.

We moved from India to Jakarta in Oct last week. We choose Fraser Residence Menteng because of its proximity to my husband's office and feedback received from our friends From Day 1 , Mr.Ahmad Prayoga Ristono (Yoga) has been providing house cleaning services to us. He is highly professional, sensitive and meticulous in his job. One day I wanted to light candle to GOD. I didn't have a matchbox. He gave me a lighter. I didn't know how to use it. He searched for a matchbox in no time and got for me. Like that he understands my house hold needs and fulfills them quickly. A trustworthy, reliable professional. I wish him good luck in his future endeavors

Wow, this hotel and all the amenities were amazing. I stayed for one night with my entire family. The room was very spacious; I felt comfortable spending time on the room's balcony with my family. I truly appreciated its interior, which made us all feel comfortable throughout our overnight stay. Our staycation experience with the family was incredibly pleasant due to the kind staff, one in particular who stood out and I got to know her name Ms. Becca she went above and beyond to help us organized everything. We were warmly welcomed by her, making the RA Suite feel like home. I hope to have the opportunity to visit this beautiful place again; it was absolutely worth every penny!❤️

The unit are spacious, Our room Accessible from -Room-Toilet-Living room-Kitchenette, easy to Push/pull our luggages, Highly recommended to any Personal shoppers from outside country to stay here, Huge room to keep big luggages and boxes! i like the idea of drinking water are refillable using the big bulk drink bottle dispensers. One of the front of house employee named ”Chevas” went over beyond to help make our stay safe & enjoyable. Check out on Thursday 16th Feb 23 - all the front desk staff that working on that time extremely hospitable (Please give your staff awards!) and Chevas is one of the top notch! Incredibly helpful gentleman. I had an issue in the first day i came, Express my dissapointment with one of the Front of house employee ”Chevas” Very nice & soft spoken guy! FAST FORWARD - Immediate action from him, Thank you Chevas for sorting out our issues so quick.. Thank you to you and other employees -GYM wise.. I think needs hotel WIFI that automatically connected. Location wise from my point of view, need to put a big signage (Citadines sudirman) from the big road- The entrance quite confusing. Overall Awesome place! Fair value of money, So this was a big plus Will definitely come back again for another relaxing, quite and peace time on this apartment in one of the busiest city. i will recommend this hotel/apartment to my colleagues. who wanted to travel to Jakarta Mr Heri & Mrs Heri (Bandar Seri Begawan)

It was a pleasant surprise to find that this is a service apartment hotel. The location is very central and much better value than the KW Marriott and Ritz Carlton nearby. My unit had an all in one washer (worked just fine) and they provided laundry detergent as a standard amenity. The fitness center is small but good and the outdoor pool is 25-30 meters. My only disappointment was that the towels by the pool were always gone when I arrived, but I just brought one from my room. Breakfast is small but has a nice selection of everything. The property has a small shopping platform with a small supermarket, Starbucks, a bakery, a SEA restaurant and a nice western restaurant with good wine.

Great newly refurbished service apartments. Stayed in Jan 2020 room 1205 I believe. Massive flat with maid entrance, room, shower. Main apartment had large dining/living room, bedroom, drying/extra room and bathroom with tub. Small kitchen with rice cooker and room with washing machine. Complementary breakfast on top floor with indoor and outdoor seating. You can take your breakfast to your room. Waffle/egg station. Two gym rooms one with machines and one with weights, spa and pool. Small shop and function room Hotel is close to Lotte shopping centre with cinema etc. The best thing for me was the washing machine, clothes horse and ironing board I always appreciate when I can run a machine and not fear for how my clothes are handled.

During my recent stay at this hotel, I was pleased to find that they provided international adapters for charging phones. This thoughtful amenity alleviated any concerns I had about charging my devices, ensuring a hassle-free and comfortable experience. The availability of international adapters is a testament to the hotel's attention to detail and consideration for the needs of their diverse clientele.

The front desk was very nice and welcoming. The hotel apartment is in a good location, close to Casablanca Mall. The house is more suitable for a large family. The bed is a little dirty, it is better to bring your own sheets. There are big stains inside the quilt, probably because it was covered when the four-piece set was changed before.

While I have stayed at many places in Jakarta, this was the first at this location. Our family spent two nights here an were very pleased by the place. We had a three bedroom apartment which felt huge compared to regular hotel rooms. All the rooms were large with great views of the city. The balcony is nice for some fresh air, but I would be cautious with smaller children as they may be able to climb up on the rail. The views from the master bed and bath were exceptional and I have not had a room with anything similar before. The pool and play area are large and nicely maintained. Being attached to the mall is nice if you want to eat out, go shopping, or buy groceries. You don't really need to leave the complex if you don't want to. One the negative side, the connection to the mall has stairs which is a small issue for strollers or people with mobility issues. Also the kitchen is not really stocked with some basic cleaning supplies.

I have gone to their Rooftop Fat & Sim a few times, and can only find it more and more like home when I need to chill out. With a roof-top view of South Jakarta, you can let your imagination fly beyond the horizon while relaxing your mind. Their staff are friendly and never hesitate to help you to enjoy your time - thanks Intan, Fio, Clarissa. The place is clean and well maintained, the food is great….their burger is literally ‘finger lickin’ good’. The drinks….ask their bartender Hend for your favorite mix…he never fails you.

Great place, good facility, love the gym and the pool is instagrammable. The room is clean and comfortable. I enjoy work from here and also hanging out with friends. Experiencing dinner in Igloo and the food was good, love tomyum, burger, and pineaplle fried rice. And the cocktails too.

I didn’t feel the apartment was well organized and prepared for us. I had booked and paid in advance for 6 people but amenities, facilities (hairdryer and wifi not existing) and breakfast was served for 3 people. I just don’t like to keep asking front desk for things. Maybe if the space were not ready that day better to cancel my booking.

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Full of Atour style, there are too few pik hotels. I often come here for business trips. The best value for money I have found so far

It's okay. It's better to have toothbrushes and other things in the apartment.

It seems like a hotel in trip.com. Its listed as hotel in trip.com. Hold and behold. Its airbnb. Its an apartment. So, u have to contact the ”hotel”. Call or whatsapp can go unanswered. So prepare to call or whatsapp at least 1 to 2 hours before for check in or check out. Then expect to wait for the arrival of staff to bring u up or check you out. Prepare 500k rupiah as deposit. Other than these, the ”hotel” is ok. Good view. Family mart on ground floor. I will stay here again if its a longer stay because its the cheaper option in the area. Ome more thing to note, they do change the bedsheets even if its a night stay. I saw the guy changing it.

This store is great and must be recommended: 1. It is close to the airport, less than 20 minutes by car, and convenient for travel. 2. It is located in a Chinese community, relatively safe, with complete surrounding facilities, and convenient for food, clothing, housing and transportation. 3. The room is quiet, clean and hygienic, reaching the domestic standard, far exceeding the stores opened by locals. 4. The boss is Chinese, there is no barrier to communication, check-in and check-out are very convenient, and he also recommended many places to eat, drink and play. 5. It is recommended to book 5 days in advance if you want to check in, otherwise you may not be able to grab a room.

I'm a regular hotel when I go to Ancol because it's an apartment type so you can stay with your family. The strategic location is quite comfortable, only the breakfast lacks variety and is not fresh, maybe because it's a weekday stay. There are rarely towel guards at the swimming pool, overall it's okay and I will always stay here when I go to Ancol.

The service attitude is very good, it is OK, the transportation is convenient, and there is no breakfast. The service attitude is very good, it is OK, the transportation is convenient, and there is no breakfast. The service attitude is very good, it is OK, the transportation is convenient, and there is no breakfast.

service was good, owner was very friendly and nice, also this is a strategic place, love it

The room has a good view. It is very close to the airport. The swimming pool downstairs is nice. There are also many Chinese restaurants nearby. I forgot to take pictures of the room. I just took pictures of the view outside the window. It is an apartment-style hotel. You need to swipe the access card to go up and down the elevator. It is still quite safe.

This apartment I stayed in was nice enough. Unfortunately smelled abit of smoke and wifi didn't work otherwise would be perfect. Staff also did not speak English to talk to so we used Google translate. There is plenty of good shops and restaurants and the mall close by.