Posted on Mar 6, 2026|One Bedroom Deluxe Apartment
Guest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
Show more
Price per night from:TWD 2,469
Posted on Feb 10, 2026|Studio Deluxe King
PpnmfLocation is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.
Show more
Price per night from:TWD 1,646
Posted on Dec 25, 2025
Guest User
The floor is like never swept and mopped.
Show more
Price per night from:TWD 2,574
Posted on Jul 11, 2026
Guest User
1. Friendly service
2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv,
3. Good amenities but towels are old, overused
4. Complimentary water n snacks 👍🏻
5. Hot/cold water dispenser in the apartment 👍🏻
6. Lamp plug wire was exposed
7. Cupboards/shelves were cracked/broken
8. Stained- scissors, towel, stool, sink, bathroom tiles
9. Trail of ants found in the bathroom but service staff came promptly to clean it
10. Kitchen area has a musty smell - maybe due to poor ventilation
11. Bathroom door handle cover was loose
12. Water flow was slow
Show more
Price per night from:TWD 1,512
Posted on Dec 28, 2024
Revaleri
Semua baik. Udh langganan. Kamar bersih. Bisa akses kolam renang. Minus nya cm 1, receptionist nya ga 24 jam. Mungkin bs improve spy receptionist nya jaga 24 jam.
Show more
Price per night from:TWD 627
Posted on Jan 10, 2026
Ekko.W
商場內部 很方便。 很安全
Show more
Price per night from:TWD 813
Posted on May 11, 2026
olgakay92Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked.
Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy!
They have kitchen if you want to cook.
Linen smell “not good” but its not really matter since I only here for one night.
If you have things to do in East Surabaya/Pakuwon you can consider to stay here.
Show more
Price per night from:TWD 378
Posted on May 6, 2026
Guest User
The room is very good, convenient to travel, come with the family, the most problem. The receptionist is kind, cute, polite, recommended for Thai people. There is food around the hotel as well. Come together with many friends, very cool.
Show more
Price per night from:TWD 555
Posted on Aug 20, 2023
Guest User
The check in procedure was not efficient and meant we had to wait for several hours for a member of the team to come and check us in. The office kept putting the phone down as they did not speak English but would also not WhatsApp to arrange check in. A lady on the front desk for the hotel assisted in translating. Once checked in all was fine. Gym good also. Deposit of 200k, returned at check out.
Show more
Price per night from:TWD 660
Posted on Jul 12, 2025|One Bedroom Deluxe Suite Apartment
Rizki PrimantoMy evaluation of the overall evaluation is quite good. One thing that might be improved is related to its facilities, such as consistent maintenance in the room and access to the lift before entering the room. For current circumstances, I will give 8.5 out of 10 as a result.
Show more
Price per night from:TWD 813