Apartments in Greater London, United Kingdom

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

Positives: Firstly the lobby and hotel was gorgeous! Reminded me of the Proper in Santa Monica. And LOVE LOVE the pampas and decors. The Mezzanine was super. They have free access to laundry! It’s located in Aldgate which is a great stay if you want to be walking distance to Shoreditch with amazing restaurants around. The tube station is a very short walk which was great. There are lots of construction around but the hotel is quiet which is great. I couldn’t hear others or sounds during my stay. Bed was super comfy and we slept well. Cons: the corner suite room is good for maybe a stay of ONE. It was tiny! I guess everything in the city feels a bit cramped but the layout of the room made it that we had to pretty much jump onto the bed and then crawl or hop on the bed to get to the sofa… We had 3 suitcases so there was literally ZERO space for us to walk around in. The kitchen was non-functional. We tried to use it and it would not work and kept shutting off every 5 seconds. It never even boiled our water! The laundry that was free to use? The dryer didn’t work. So all our clothes were wet and we had to hang it up in our tiny room all over the place. And the shower wow. Yes it was beautiful and pressure of the rain shower was great but it flooded our floor into the bedroom. We had to call downstairs to have it drained which they did the next day. So we were walking around in a bit of puddle for a minute. But everything we asked for was answered for…. given enough time. Overall, an ok stay just because the little annoyances that kept adding up mainly because of the inconvenience of the design of the room otherwise I think we would’ve enjoyed it more.

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Don’t rule out Canary Wharf for a London stay as connections are just as easy as other more central areas and these apartments are a great base in a more relaxed area with great facilities. The apartments have everything you need and the internal balcony option is worth it. The crowning glory is access to viewing lounges on floor 27 and 56.

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

Pros: Great room, spotless and fab shower that we never wanted to leave as it was very nice and powerful. The mattress was soft, we like a firm mattress, but it was fine. Excellent location for the Olympic Village events. The outdoor drinks area was very nice, had some lovely cocktails, which were reasonably priced. Lovely furniture and nice extra touches such as blankets outside, but not needed in July. Breakfast was very nice too, nice selection all high quality foods, hot and cold. We ordered fish and chips from the room service menu and a Caesar salad, it was the best fish and chips that we had eaten in a long time. Excellent, well done chef. Cons: The lifts stunk of sewerage, I-can only assume that there are drains below, it, it was awful, but on balance it was just in the lift. The staff at Reception weren’t massively friendly, we asked about paying for the car park and the replied was, ‘it’s nothing to do with us’, maybe but it’s essential knowledge for a guests stay. All other staff were lovely in the restaurant and a special mention to the lady that delivered our room service. Thank you.

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

We have stayed in the hotel before because it’s a great location, clean, and just exactly what we need. On this occasion we were upgraded to an apartment on the 11th floor. We always book a twin room and are often put in an accessible room which is very large and spacious so it was good to be upgraded to an apartment so we could compare. The apartment was smaller than we expected and the bedroom wasn’t big enough for our cases so we had to store them in the lounge but it was really nice to have a separate area with sofa so we could sit and watch tv. The view was blocked by a wall in front of both windows which was a little disappointing as we could have seen for miles from being so high up so we didn’t have a view at all. All in all it was good to be upgraded but in all honesty we prefer the regular twin room or the accessible twin room as they are more spacious with lovely views. All have adequate kitchens with facilities to cook and store food.

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

Positives: Firstly the lobby and hotel was gorgeous! Reminded me of the Proper in Santa Monica. And LOVE LOVE the pampas and decors. The Mezzanine was super. They have free access to laundry! It’s located in Aldgate which is a great stay if you want to be walking distance to Shoreditch with amazing restaurants around. The tube station is a very short walk which was great. There are lots of construction around but the hotel is quiet which is great. I couldn’t hear others or sounds during my stay. Bed was super comfy and we slept well. Cons: the corner suite room is good for maybe a stay of ONE. It was tiny! I guess everything in the city feels a bit cramped but the layout of the room made it that we had to pretty much jump onto the bed and then crawl or hop on the bed to get to the sofa… We had 3 suitcases so there was literally ZERO space for us to walk around in. The kitchen was non-functional. We tried to use it and it would not work and kept shutting off every 5 seconds. It never even boiled our water! The laundry that was free to use? The dryer didn’t work. So all our clothes were wet and we had to hang it up in our tiny room all over the place. And the shower wow. Yes it was beautiful and pressure of the rain shower was great but it flooded our floor into the bedroom. We had to call downstairs to have it drained which they did the next day. So we were walking around in a bit of puddle for a minute. But everything we asked for was answered for…. given enough time. Overall, an ok stay just because the little annoyances that kept adding up mainly because of the inconvenience of the design of the room otherwise I think we would’ve enjoyed it more.

Bermonds Locke is the nicest hotel I have ever stayed in. Would highly recommend for anyone getting on it. Holly is an absolute gem and she will sort you right out. Holly is pictured. Great value for money. Love a bath when I wake up in this hotel.

Excellent service with excellent views. Very convenient location. This is my first time to stay in London for business trip and travel during the christmas time. I truly appreciated all the support from this hotel especially I would like to thank you for customer service manger (Mr. Ayush Mehta) for his excellent care and support to us. Thank you for being so patient to us and we were so satisfied of all the arrangement! Thank you for giving us a great memories staying in London with this hotel. Great service and hotel experience, highly recommended!

Don’t rule out Canary Wharf for a London stay as connections are just as easy as other more central areas and these apartments are a great base in a more relaxed area with great facilities. The apartments have everything you need and the internal balcony option is worth it. The crowning glory is access to viewing lounges on floor 27 and 56.

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

Great location and a very clean apartment. Absolutely no issues apart from the noise from the road which others have mentioned. Not an issue for us since we had earplugs and everything else makes up for that (e.g. warm radiators, being able to see aeroplanes at times from the window). Would definitely return.

Pros: Great room, spotless and fab shower that we never wanted to leave as it was very nice and powerful. The mattress was soft, we like a firm mattress, but it was fine. Excellent location for the Olympic Village events. The outdoor drinks area was very nice, had some lovely cocktails, which were reasonably priced. Lovely furniture and nice extra touches such as blankets outside, but not needed in July. Breakfast was very nice too, nice selection all high quality foods, hot and cold. We ordered fish and chips from the room service menu and a Caesar salad, it was the best fish and chips that we had eaten in a long time. Excellent, well done chef. Cons: The lifts stunk of sewerage, I-can only assume that there are drains below, it, it was awful, but on balance it was just in the lift. The staff at Reception weren’t massively friendly, we asked about paying for the car park and the replied was, ‘it’s nothing to do with us’, maybe but it’s essential knowledge for a guests stay. All other staff were lovely in the restaurant and a special mention to the lady that delivered our room service. Thank you.

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

We are completely satisfied and felt very comfortable. A really nice apartment in a prime location.

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.

We are completely satisfied and felt very comfortable. A really nice apartment in a prime location.