
Flight tracking
Real-time flight tracking. We'll wait even if your flight is delayed.







Once your flight lands, your driver and the service provider's customer support team will reach out to you directly via in-app chat. You can then join the service group chat from your booking page to confirm your driver's location.
After booking, please refer to the illustrated pickup guide on your booking page and head to the designated pickup point. Once your driver sets off, you can track their location in real time.
Airport transfers are a pre-booked car service. To ensure a smooth trip, we recommend booking at least 12 hours in advance.
Once the driver sets off, you can view their real-time location on the booking page. If you miss your flight because of the driver's fault, Trip.com will compensate you for direct flight ticket losses.
Generally, compact/economy/comfort and other 5-seat cars (including the driver) can accommodate up to 2 24-inch pieces of baggage or 1 piece of baggage over 24 inches. Car types with 6 or more seats can accommodate 4 24-inch pieces of baggage or 2 pieces of baggage over 24 inches.
If you have a lot of baggage, you can contact the service provider's customer support after booking to arrange a car based on your baggage amount. If the assigned car does not match your booking, you can contact our customer support to help you arrange a different car.
Your booking can be canceled for free before the cancellation deadline. The cancellation deadline varies by service provider and car type, usually ranging from 24 hours before pick-up to the start of the service. You can view the specific time on the car selection page.
If you need to cancel your booked car due to reasons such as a flight cancellation or diversion, your booking can be canceled for free without any charges.
After booking, you can modify the pick-up date before the car service begins, or modify the pick-up time after your flight lands. Each booking can be modified 3 times.
The modified booking will be repriced based on the new time and location, and the price may decrease or increase.

Real-time flight tracking. We'll wait even if your flight is delayed.

Lock in your ride in advance. No cars available? We'll pay.

No extra fees or surcharges

Free cancellation if your travel plans change

Driver late? We'll pay.

Missed your flight due to the driver? We'll cover it.

Invoice issued for full amount, professional service

Safe rides for little ones. Peace of mind for you.

Plan your trip in advance for a hassle-free experience

On-time drivers. Worry-free journeys.
| Comparison criteria | Trip.com airport transfer | Taxi/online ride-hailing | Trip.com car rental |
|---|---|---|---|
| Price | ✅ Fixed prepayment price, no hidden fees | Taximeter/dynamic pricing | Base rent + fuel, insurance, and road and bridge tolls |
| Convenience | ✅ Door-to-door transfer | ✅ On demand | ❌ Self-driving and navigation required |
| Flight tracking | ✅ Automatically adjust pick-up time based on delays | ❌ Must manually notify the driver | No tracking required for self-driving |
| Wait time | ✅ Unlimited free waiting time for delays | ❌ Additional charges after 5–10 minutes | - |
| Car type selection | ✅ Can pre-select specific car model/size | ❌ Depends on current vehicle availability | ✅ Any car type can be selected (may sell out) |
| Customer support | ✅ 24/7 multilingual support | ❌ Limited local support | ✅ Car rental counter (limited business hours) |
| Payment methods | ✅ Prepay (no cash required) | ❌ Cash/card payment upon arrival | ✅ Prepay + deposit (credit card required) |
| Baggage space | ✅ Guaranteed (book by size) | ❌ Unsure | ✅ Flexible (trunk + seats) |
| Flexibility | Usually a fixed route (no detours), with route changes available for a fee | ✅ Stops can be added (additional charges apply) | ✅ Drive freely anytime, anywhere |
| Suitable scenarios | Worry-free airport pick-up, group travel, and compact itinerary | Short-distance and last-minute travel | Road trips, remote areas, and multi-stop itineraries |
Comparison of key differences between airport transfer/taxi/car rental