Hotel Royal

Hotel Royal Reviews

Hotel Royal

MacaoEstr. da Vitoria, 2-4, Macau, ChinaView Hotel Details
Hotel Royal
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Hotel Royal Guest Reviews

4.4/5
Very Good
4004 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(4004)
Positive reviews(3829)
Reviews with photos/video(914)
Great value for money(367)
Many dining options(123)
Great location(108)
Friendly front desk staff(95)
Great swimming pool(74)
Convenient public transportation(37)
Offers pick-up/drop-offs(30)
Bathtub OK(21)
Negative reviews(175)
sonialamsd
Superior 2-bed Room
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 17, 2024
We were initially given a room which smelt strongly of cigarette smoke. Luckily once we told the staff, they immediate changed us to a better and much brighter room! Thank you for the quick service! The breakfast was really nice too
Aaron Pan
Royal Deluxe King Room
Stayed in Apr 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The location is the older part of town is attractive. The rooms are well appointed and live music on Fr-Sat nights give this place an attractive vibe, oozing with with subdued charm and style.
Response from Property: Dear Aaron Pan, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
The Hotelier
Royal Superior Double Room
Stayed in Apr 2024
Solo travelers
6 review
4.2/5
Very Good
Posted on Apr 10, 2024
Hotel Royal Macau offers a luxurious and memorable stay in the heart of Macau. From the moment you arrive, you are greeted with impeccable service and a sense of grandeur that permeates throughout the hotel. The rooms are spacious, elegantly decorated, and offer breathtaking views of the city skyline or the picturesque Nam Van Lake. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring the city. The hotel boasts an impressive array of amenities, including a fully equipped fitness center, a stunning outdoor pool, and a relaxing spa where you can indulge in a range of rejuvenating trea**ents. One of the highlights of our stay was dining at the hotel's restaurants. The food was exquisite, with a wide variety of dishes to choose from, all expertly prepared and presented. The breakfast buffet was particularly impressive, offering a delicious selection of both Western and Asian dishes. The location of the hotel is also a major plus. Situated in the heart of Macau, it is within walking distance of many of the city's major attractions, including the Ruins of St. Paul's and Senado Square. Overall, our stay at Hotel Royal Macau was nothing short of exceptional. The combination of luxurious accommodations, outstanding service, and convenient location make it the perfect choice for anyone looking to experience the best that Macau has to offer.
Response from Property: Dear The Hotelier, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Guest User
Royal Superior Room
Stayed in Apr 2024
Friends
6 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Everything was on point . There’s a convenient store near by . Buffet breakfast. Life band . ……….
Response from Property: Dear guest, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
4 review
4.0/5
Very Good
Posted on Apr 28, 2024
worth the price. clean and tiday family stay, i will visit again next time
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
We stayed in the Royal Hotel for 2 days (1 night). We have booked 2 rooms for 2 families respectively taking case of 2 elderly aged 90 and 87. Before we checked in, i emailed to the hotel asking questions regarding pick-up service as well as taxi calling information because the 2 elderly reply on wheelchairs. Mr. Gary Kee, the Guest Relations Manager had kindly replied my enquiries patiently, provided useful information, and catered for my special request for arranging 2 rooms on the same floor. For us as travellers to a place where we do not know much, I felt so warmhearted for having a person who helps ease some concerns at least. Overall, we were satisfied with the room facilities, staff manner. Location wise, we specifically chose Royal Hotel because it is close to where our relatives live. We enjoyed the food at the nearly food shops. Though it rained during these 2 days, we felt so grateful for having completed the trip without any unexpected problems
Response from Property: Dear guest, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Jenhiya
Royal Superior Room
Stayed in Mar 2024
Business travelers
2 review
4.5/5
Great
Posted on Mar 10, 2024
Stay multiple times, the hotel is still satisfying. Staff attitude is good and very helpful :)
Response from Property: Dear Jenhiya, hello! Thank you very much for taking the time out of your busy schedule to share your stay experience. As the first five-star hotel in Macau, we have been committed to providing guests with a quality accommodation experience. We are honored to know that you were satisfied with our hotel overall. We will continue to provide quality services to our guests and make them feel at home. Thank you again for your time and we look forward to seeing you again in Macau. Royal Capital Hotel
Hui Ling
Royal Superior Room
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel location has many restaurants and is walking distance to tourists district Ruins of St. Paul's. The hotel room is clean and spacious. We took the free shuttle bus to the checkpoint.
Response from Property: Dear Hui Ling, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Foxy
Royal Superior Room
Stayed in Jan 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Jan 11, 2024
The hotel location is good. However, the reception staff is not very polite. The room is old but clean. It’s good for business trip but suitable if you looking for a hotel for vacation and relax.
LeeWei
Royal Superior Double Room
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Have a nice stay in Royal Hotel
Response from Property: Dear LeeWai, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Ian Teng
Royal Superior Double Room
Stayed in Jan 2024
Couples
5 review
4.0/5
Very Good
Posted on Jan 24, 2024
They upgraded our room for us. The bed is very big. Overall it’s a good stay.
Response from Property: Dear Ian Teng, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Guest User
Family Suite
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 19, 2024
Good hotel with a location advantage. The staff is also good and generally accommodative. We stayed here as a family group and had a decent time. Variety in breakfast can be improved
Mmm ing
Royal Superior Room
Stayed in Dec 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Very nice not bad thanks so much , nice environment and good services
Response from Property: Dear Mmm ing, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Your sincerely, Hotel Royal Macau
Eik Nig
Royal Superior Double Room
Stayed in May 2024
Booked for others
16 review
5.0/5
Outstanding
Posted on May 15, 2024
Thanks for celebrating my birthday with me. The present was delicious. If it’s your birthday, they will give cake for you 😊
Guest User
Royal Superior Room
Stayed in Apr 2024
Business travelers
4 review
4.2/5
Very Good
Posted on May 6, 2024
Good place. It's in a bit of a residential neighborhood so if you're looking for "the action" this is not the place to stay.