Balan International Hotel

Balan International Hotel Reviews

Balan International Hotel

No.211 Dujiangyan Avenue, Dujiangyan, ChinaView Hotel Details
Balan International Hotel
Balan International HotelBalan International HotelBalan International Hotel
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1 night

Balan International Hotel Guest Reviews

4.8/5
Amazing
1556 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1556)
Positive reviews(1530)
Reviews with photos/video(345)
Delicious breakfast(251)
Friendly front desk staff(162)
Perfect for kids(149)
Loved the view(135)
Convenient for shopping(113)
Has rooms for families(45)
Great location(39)
Great swimming pool(16)
Negative reviews(26)
Kien Cheng
City-view Queen Room
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 8, 2024
The air cond is not cold, very stuffy and cannot be adjusted. The hotel should not put the giant panda toy on the bed if it is for sale at ¥ 48. The big mineral water which costs ¥ 12 each should not be on sale inside the room. Not all guests are aware they are for sale. These items should be put in the lobby if they are for sale. The afternoon tea, 12.00 pm - 6.00 pm is a farce. The items on the list are mostly junk food. I suggest that it is better that the hotel provides afternoon tea with snacks, coffee and light food in the lobby or coffee house. Overall, I am not satisfied with the service and amenities provided by the hotel.
Response from Property: I am very sorry to give you a bad experience! The hotel is air conditioning, and in Dujiangyan Irrigation System in the spring, the temperature is around 20c, so the air conditioning won't be set too low. Due to the panoramic floor-to-ceiling windows and glass curtain walls in the hotel rooms, the sun-facing rooms will have more obvious temperature changes on sunny and cloudy days, while the temperature of the rooms by the river will always be more stable and comfortable, i hope you will have a chance to experience our room by the river. Room sales are clearly marked price, guests can choose according to their own needs. The room you booked includes enjoy mini bar, which has more than 20 kinds of fruits, snacks, drinks and so on. Does not include afternoon tea. You can also refer to the problem of afternoon tea at any time, we attach great importance to and willing to listen to your valuable views, so that we continue to improve and improve. Look forward to your next visit, I wish you a happy life!
Dariusz
Deluxe Mountain-view Queen Room
Stayed in Mar 2024
Couples
17 review
5.0/5
Outstanding
Posted on Mar 24, 2024
I stayed here for 2024 Panda Marathon. I have stayed here before and it’s my favourite hotel in Dujiangyan. The room is very nice with a nice view of the mountains. Staff are very friendly and the location is excellent, very close to many nice restaurants and just right to the Balan Mall!!!
Response from Property: Dear guests, thank you very much for choosing to stay in Dujiangyan Bailun International Hotel! Your full praise is to give us the best encouragement and motivation. Thank you for taking time out of your busy schedule to share your stay experience! We will keep trying. Look forward to your next visit, I wish you a happy life!
Guest User
City-view Queen Room
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Excellent and top hotel. The front desk was so helpful for everything. Especially, help me to bough the device online to test blood pressure when I asked how to get one from a store nearby for my urgent need. Will definitely back for this hotel again
Response from Property: Dear guest, thank you for your perfect praise! More thank you for your affirmation of Balun International Hotel, so that every customer satisfaction is our unremitting pursuit, we will continue to provide you with intimate service and high quality stay experience, looking forward to your visit again, I wish you a happy life!
Wilson Lee N K
City-view Queen Room
Stayed in Apr 2023
Solo travelers
11 review
4.7/5
Amazing
Posted on Apr 17, 2023
Wonderful hotel, with free drinks n tibbis in refrigerator
Response from Property: Dear guests, thank you very much for choosing to stay in Dujiangyan Bailun International Hotel! Thank you for your recognition and praise of our hotel. The fact that we did not get full marks from you indicates that we have not done well enough. We will work harder and give you a better check-in experience next time! The guests as family is also our consistent service standards, smiling Balun people waiting for you home!
Salma H
City-view Queen Room
Stayed in Apr 2022
Solo travelers
25 review
5.0/5
Outstanding
Posted on Apr 6, 2022
Very good experience. Room was very big and spacious. I especially liked the bathroom size, shower and tub. Got hot milk in the night before sleep.
Response from Property: Dear guests, thank you very much for your full praise. Your high recognition is the driving force for us to move forward. Thank you very much for taking time out of your busy schedule to share your stay experience. We will always adhere to the purpose of providing customers with intimate service and high-quality check-in experience. We hope that you and all customers staying in Bailun international hotel can regard this as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope you will continue to give us support and encouragement and look forward to your coming again!
Schmied
City-view Queen Room
Stayed in Jun 2021
Business travelers
57 review
5.0/5
Outstanding
Posted on Jun 25, 2021
Manager Xie Cheng was very helpful. She solved problems very quickly and always helped
Response from Property: Dear Customer, thank you for choosing our hotel! Giving us a wanderful comment motovates us to do better! We'll keep on trying. Hope we see you again soon, and we hope you have a good day!
Minijin
City-view Queen Room
Stayed in May 2024
Other
13 review
5.0/5
Outstanding
Posted on May 25, 2024
The hotel is in a great location. Turn right and you will find the delicious Sichuan restaurant Linjiangyuan. Get up early and walk along the greenway in front of the door to enjoy the river breeze. It feels very comfortable. The hotel staff are very warm and polite, especially Xiao Wang and Xiao Dong. The hotel breakfast is also very rich.
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Chi Keung Spencer
City-view Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 23, 2024
The housekeeper, Xiao Ren, was kind, courteous and upgraded our room. Thank you very much! The room is large, clean and hygienic, the breakfast is also good, and the price/performance ratio is very high. It is the first choice hotel for tourists in Dujiangyan. Five-star praise!
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Weitila
Mountain-view Twin Room
Stayed in May 2024
Family
25 review
5.0/5
Outstanding
Posted on May 18, 2024
Bailun International Hotel has a good location, surrounded by prosperous areas, and convenient for eating, drinking and entertainment. In particular, Yao Huaying, Zhou Jialin, and Lei Fuxiang are the guests in charge of the guest rooms. They clean the rooms meticulously and provide smiling service. Bailun is very cost-effective and is worth my stay again!
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Guest User
Superior Garden-view Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 17, 2024
The hotel is quite good, with reasonable price and warm service. I would especially like to mention the cleaning ladies Chen Xiuhua, Deng Lihong and Yao Huaying for their meticulous work. The panda dolls in the hotel are also good value for money and worth buying.
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Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you very much for your high praise for us. Your high recognition of our room colleagues is our driving force for continuous progress. Thank you very much for taking the time out of your busy schedule to share your stay experience. We will continue to adhere to the purpose of providing customers with considerate services and high-quality stay experience. We hope that you and all customers staying at the Bailun International Hotel will regard this place as a home in Dujiangyan and feel the warmth and care of home. We have been working hard for this. We hope that you will continue to give us support and encouragement, and look forward to your visit again!
Guest User
Superior Garden-view Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
I was very satisfied with my stay at Bailun Hotel. The hotel is close to the Baitiao River, the environment is very comfortable, and the hotel lobby is also very high-end. As soon as I entered the lobby, I could feel the smiling service of the front desk lady, the warm reception, and she helped us arrange a room by the river, where we could see the mountains opposite and the flowing water next to us, which was more comfortable than being alone. The room was clean and tidy, and the bedding was comfortable. I ordered takeout and the front desk staff delivered it with a robot, and I felt safe living in the hotel. The hotel service is very thoughtful, and a free mini bar is provided when checking in, with many varieties to choose from. The hotel's breakfast dishes are diverse and taste very good, especially the children's breakfast area, which the children like very much! Recommended to everyone, it is worth staying~... . . . . . . .
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6/13
Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you for your full praise, and thank you for your affirmation and careful and detailed comments. We are committed to making the hotel a "home" for every customer in Dujiangyan. Here we are all family members. We will give the family the most sincere and sincere care and provide the most comfortable and pleasant accommodation environment. I hope that family and friends can come back to Dujiangyan Bailun International Hotel frequently. We are waiting for you in Dujiangyan!
Guest User
Mountain-view Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
Very good, unexpected. And the hotel service attitude is very good, there is no parking space, guide all the way, you can also borrow a baby stroller, the attitude is also super good, really pleasantly surprised.
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Xiaoyitongxue
Mountain-view Queen Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 5, 2024
The first time I came here was to see Dujiangyan. For convenience, I stayed at the Four Seasons Hotel near Erwang Temple. I found this hotel when I took a taxi to visit the city. This is my second time here. I stayed here to climb Qingcheng Mountain. The main point is convenience. It is very convenient to eat and go to the supermarket in the city center. The hotel is good overall. There are charging piles in the underground garage. The facilities and breakfast are also star standards. However, there is a magical decoration loophole in the room. There is no floor drain in the dry area of ​​the toilet. Then I don’t know if it’s because of the bathroom partition problem or the sealing problem of the water retaining ***** in the room I stayed in. As long as I took a shower, the water would leak into the dry area, making water everywhere. I was speechless. In the end, I didn’t care. It was just one day anyway, so it didn’t matter.
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Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you for your high praise, and thank you for taking the time out of your busy schedule to give us a serious and detailed review. Your recognition of our facilities and breakfast is the best encouragement and motivation for us! Regarding the bathroom problem you mentioned, we have checked and maintained the bathrooms in the rooms one by one to ensure that the bathroom leaks are unobstructed. I am really sorry that your stay has been affected, and I am also very grateful for your comments and suggestions for us. I hope you will continue to give us support and encouragement, and look forward to your visit again!
yfy1118
Deluxe City-view Queen Room
Stayed in May 2024
Family
10 review
4.8/5
Amazing
Posted on May 6, 2024
The location is excellent, the service is considerate and thoughtful, they will guide and greet you enthusiastically, and provide goodnight drinks, snacks, etc. The only regret is that parking is a little inconvenient and the facilities are a little old.
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Response from Property: <Enjoy the convenience of the city and the beauty of the mountains and rivers> Dear guests, thank you for your affirmation and praise of our service. Due to the holidays, there are many people in the hotel and shopping malls. We are really sorry for the bad experience you have. If you come to our hotel next time, you can call the hotel in advance and we will reserve a parking space for you. If you are waiting outside the parking lot, you can also call the hotel and the hotel will arrange for someone to pick you up outside the parking lot. I hope you will continue to give us support and encouragement, and look forward to your visit again to provide you with a better stay experience!
Guest User
City-view Queen Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 15, 2024
Beautiful environment, considerate service Hygiene: clean, caring housekeeper, really good
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